[cisco-voip] UCCX 12.5 Real Time Reporting Tool

[Johnson, Tim]

Is anyone using UCCX 12.5 SU1 ES01, and able to use the Real Time Reporting Tool (not RTMT)? I find it to be handy in troubleshooting on rare occasions, but as soon as I upgraded to 12.5 from 12.0 back in August, it stopped working for me on multiple clients. It launches, but whenever you attempt to open any of the reports it just hangs with a Windows spinning wheel. Once or twice, I've been able to load one report after I launch the tool but it will stop working if I try to look at a different report.

I opened a TAC case a little while ago but the engineer took me down all sorts of rabbit holes. I had completely reinstalled Java and it ended up loading but then stopped working again within a day after. I didn't have the time or patience then to continue with TAC.

Tim Johnson
Voice & Video Engineer
Central Michigan University
Call me: +19897744406<tel:+19897744406>
Video Call me: johns10t at cmich.edu<sip:johns10t at cmich.edu>
Fax me: +19897795900
Meet me: http://cmich.webex.com/meet/johns10t

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