[cisco-voip] MRA phones tuck at registering after internet blip

[Matthew Huff]

You  can change the Timer Register Expires in the SIP profile to make it a bit longer, but the max you can do is 1 hour. I also changed the Timer Subscribe Delta (seconds), for 5 to 15. Both changes helped (the profile has to be applied and phone reset). But we have a number of people that routinely loose internet for 2-3 hours overnight on a weekly basis. Cisco TAC’s only suggestion is for them to switch ISPs, but since this is in a rural area, it wasn’t an option.

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mhuff at ox.com<mailto:mhuff at ox.com> | www.ox.com<http://www.ox.com>
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From: Jonathan Charles <jonvoip at gmail.com>
Sent: Thursday, November 18, 2021 12:34 PM
To: Matthew Huff <mhuff at ox.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MRA phones tuck at registering after internet blip

I am running into a similar issue... did you find a solution?

On Tue, Oct 26, 2021 at 7:50 AM Matthew Huff <mhuff at ox.com<mailto:mhuff at ox.com>> wrote:
We are just starting to roll out our Cisco 8800 series phones via MRA, and have run into a small problem. As is common with residential ISPs when they do a firmware update, network maintenance, etc overnight the phones get disconnected and even when the internet comes back, the phones are still at “Registering…” on the phones. If the user notices this and powers cycles the phone it comes right back, but it can cause them to miss calls if they don’t notice it.

Is there any tunables to address this?

Matthew Huff | Director of Technical Operations | OTA Management LLC

Office: 914-460-4039
mhuff at ox.com<mailto:mhuff at ox.com> | www.ox.com<http://www.ox.com>
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