[cisco-voip] E164 Alt Ext and Cisco Unity

[Bill Talley]

Never tried this but can you create voicemail profile with \+1502596XXXXX as the voicemail box mask?  If that works you’d have to create one for each site and/or DID/e164 range and assign that to the respective directory numbers.   

Sent from an iPhone mobile device with very tiny touchscreen input keys.  Please excude my typtos.

> On Oct 5, 2021, at 3:19 PM, Austin Williams <austinpucknether at gmail.com> wrote:
> 
> 
> Hi All, 
> 
> We are running into an issue and have sought help from Cisco TAC who has not been able to help us on this issue. Currently we are running a Full +E164 numbering Plan with both 5 digit Enterprise Alternate numbers and +E.164 Alternate numbers. So to give an example of a Test phone I have set up:
> 
> Directory number: \+150259663629
> Enterprise Alt
> Number Mask: XXXXX
> Alternate Number: 63629
> Route Partition: 9999-EALT-PT
> +E.164 Alternate Number
> Number Mask: XXXXXXXXXX  
> Alternate Number: 5025966329
> Route Partition: 0-KHC-EntAltExt
> 
> When this phone is dialed by either the 5 digit or 10 digit and forwards to voicemail the redirected and last redirected number that Unity Receives is the Dialed number, either the 5 digit or 10 digit, and as we have not configured ALT extensions on the mailboxes it fails to find the correct box. If I set the Alt ext on each Unity mail box it does function and I can do that for the 10 digit, I am going to run into an Issue setting the 5 digit as an Alt extension on the mailboxes as we are going to overlap on multiple sites. 
> 
> What we are trying to do is find a way to tell the call manager to send the full +1XXXXXXXXXX as the Last Redirected Number when either the 11 digit full, 10 digit or 5 digit number is dialed. We have tried a Called Number Transformation to no result and have messed with the device pool setting  “Redirected transformation CSS” on a test DP to no effect either. 
> 
> Does anyone have any suggestions
> 
> CUCM version: 12.5.1.14900-63
> Unity Version: 12.5.1.14900-45
> 
> Our Unity mailboxes are built with +1XXXXXXXXXX as their D
> 
> Thanks,
> 
> Austin John Williams
> 
> Email: austinwilly at gmail.com
> 
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