[cisco-voip] E164 Alt Ext and Cisco Unity

[Austin Williams]

 Hi All,

We are running into an issue and have sought help from Cisco TAC who has
not been able to help us on this issue. Currently we are running a Full
+E164 numbering Plan with both 5 digit Enterprise Alternate numbers and
+E.164 Alternate numbers. So to give an example of a Test phone I have set
up:


   - Directory number: \+150259663629
   - Enterprise Alt
      - Number Mask: XXXXX
      - Alternate Number: 63629
      - Route Partition: 9999-EALT-PT
   - +E.164 Alternate Number
      - Number Mask: XXXXXXXXXX
      - Alternate Number: 5025966329
      - Route Partition: 0-KHC-EntAltExt


When this phone is dialed by either the 5 digit or 10 digit and forwards to
voicemail the redirected and last redirected number that Unity Receives is
the Dialed number, either the 5 digit or 10 digit, and as we have not
configured ALT extensions on the mailboxes it fails to find the correct
box. If I set the Alt ext on each Unity mail box it does function and I can
do that for the 10 digit, I am going to run into an Issue setting the 5
digit as an Alt extension on the mailboxes as we are going to overlap on
multiple sites.

What we are trying to do is find a way to tell the call manager to send the
full +1XXXXXXXXXX as the Last Redirected Number when either the 11 digit
full, 10 digit or 5 digit number is dialed. We have tried a *Called Number
Transformation* to no result and have messed with the device pool
setting  *“Redirected
transformation CSS”* on a test DP to no effect either.

Does anyone have any suggestions

CUCM version: 12.5.1.14900-63
Unity Version: 12.5.1.14900-45

Our Unity mailboxes are built with +1XXXXXXXXXX as their D

Thanks,

Austin John Williams

Email: austinwilly at gmail.com
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