[cisco-voip] E164 Alt Ext and Cisco Unity

[Bill Talley]

Yeah it definitely doesn’t scale well, adds administrative overhead, and won’t work for direct transfers to voicemail (e.g. user dials * then the 5-digit extension to transfer a caller directly to VM) as you’d need a CTI route point in each offices local partition assigned to its that specific voicemail profile for that, but those are the complications with overlapping dialplans and shared voicemail.    Sooo many potential complications….   Good luck. 

Hopefully someone else has a cleaner suggestion. 

Sent from an iPhone mobile device with very tiny touchscreen input keys.  Please excude my typtos.

> On Oct 5, 2021, at 4:28 PM, Austin Williams <austinpucknether at gmail.com> wrote:
> 
> 
> I mis-read your email, I thought you meant to create a VM box. That does work but ya i'm going to have to build one for each site, and some sites are going to have multiple ranges but this will work. I'd still love to see if there is an overall setting that can fix this but this is a great workaround.
> 
>> On Tue, Oct 5, 2021 at 4:16 PM Bill Talley <btalley at gmail.com> wrote:
>> My bad, the voicemail box mask field on the voicemail profile in CUCM ctually won’t allow a \ so it would just be entered on the profile as +150259XXXXX.  
>> 
>> Sent from an iPhone mobile device with very tiny touchscreen input keys.  Please excude my typtos.
>> 
>>>> On Oct 5, 2021, at 3:47 PM, Austin Williams <austinpucknether at gmail.com> wrote:
>>>> 
>>> 
>>> No unity won't take the \ in \+1. we built them with +1 and strip the \ on the way over to unity. If you dial the full E164 number of each DN it locates the box perfectly and works correctly. Our issue is when you use the 5 or 10 digit alternates created on the line. According to Cisco even though you build the E164 Alt and Ent Alt directly on the DN in Call Manager, Call Manager considers them as unique seperate numbers. So when you dial 5 digits that's what gets passed to unity even though it's built as an E164 Ent Alt on a DN that is a full \+1 DN. 
>>> 
>>>> On Tue, Oct 5, 2021 at 3:29 PM Bill Talley <btalley at gmail.com> wrote:
>>>> Never tried this but can you create voicemail profile with \+1502596XXXXX as the voicemail box mask?  If that works you’d have to create one for each site and/or DID/e164 range and assign that to the respective directory numbers.   
>>>> 
>>>> Sent from an iPhone mobile device with very tiny touchscreen input keys.  Please excude my typtos.
>>>> 
>>>>>> On Oct 5, 2021, at 3:19 PM, Austin Williams <austinpucknether at gmail.com> wrote:
>>>>>> 
>>>>> 
>>>>> Hi All, 
>>>>> 
>>>>> We are running into an issue and have sought help from Cisco TAC who has not been able to help us on this issue. Currently we are running a Full +E164 numbering Plan with both 5 digit Enterprise Alternate numbers and +E.164 Alternate numbers. So to give an example of a Test phone I have set up:
>>>>> 
>>>>> Directory number: \+150259663629
>>>>> Enterprise Alt
>>>>> Number Mask: XXXXX
>>>>> Alternate Number: 63629
>>>>> Route Partition: 9999-EALT-PT
>>>>> +E.164 Alternate Number
>>>>> Number Mask: XXXXXXXXXX  
>>>>> Alternate Number: 5025966329
>>>>> Route Partition: 0-KHC-EntAltExt
>>>>> 
>>>>> When this phone is dialed by either the 5 digit or 10 digit and forwards to voicemail the redirected and last redirected number that Unity Receives is the Dialed number, either the 5 digit or 10 digit, and as we have not configured ALT extensions on the mailboxes it fails to find the correct box. If I set the Alt ext on each Unity mail box it does function and I can do that for the 10 digit, I am going to run into an Issue setting the 5 digit as an Alt extension on the mailboxes as we are going to overlap on multiple sites. 
>>>>> 
>>>>> What we are trying to do is find a way to tell the call manager to send the full +1XXXXXXXXXX as the Last Redirected Number when either the 11 digit full, 10 digit or 5 digit number is dialed. We have tried a Called Number Transformation to no result and have messed with the device pool setting  “Redirected transformation CSS” on a test DP to no effect either. 
>>>>> 
>>>>> Does anyone have any suggestions
>>>>> 
>>>>> CUCM version: 12.5.1.14900-63
>>>>> Unity Version: 12.5.1.14900-45
>>>>> 
>>>>> Our Unity mailboxes are built with +1XXXXXXXXXX as their D
>>>>> 
>>>>> Thanks,
>>>>> 
>>>>> Austin John Williams
>>>>> 
>>>>> Email: austinwilly at gmail.com
>>>>> 
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
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