[cisco-voip] MRA voice quality issues with Optimum/Altice

[Ryan Huff]

I know you didn’t ask for solutions… however, you might consider throwing an SDWAN appliance in front of the Expressway. The forward error correction capabilities might help with the jitter / lack of end to end EF queue.

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From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Matthew Huff <mhuff at ox.com>
Sent: Monday, October 11, 2021 12:38:42 PM
To: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: [cisco-voip] MRA voice quality issues with Optimum/Altice


A continuing problem we have is voice quality issues with our users  on Optimum/Altice. Garbled and dropped speech are common. I’ve played around with different codes without much success. Opus appears to work as well as any others. We are directly peered with Lightpath, and the traceroutes show a direct path, so it’s not an issue with congestion at a peering point. We don’t have any issue with Verizon or Spectrum users.



Not really looking for any solutions, as it’s likely a issue with Optimum, but I was curious if this is a common issue.



BTW, don’t get me started with the Altice One service. The issues with their router alone is horrid.



Matthew Huff | Director of Technical Operations | OTA Management LLC



Office: 914-460-4039

mhuff at ox.com<mailto:mhuff at ox.com> | www.ox.com<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ox.com%2F&data=04%7C01%7C%7Cbafe52496a19481c978408d98cd5f7cf%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637695672879337075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1oCsCmEgQqIGcnVbVfm8A03mSd2LJl99y5d0psjMJ7g%3D&reserved=0>

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