[cisco-voip] Cisco Webex Serviceability Connector

[Jonathan Charles]

Not sure, the instructions say UCCX on the Enterprise Compute Platform
Serviceability Connector so I added OSADMIN and an APPADMIN cred and it
says login failed... (the accounts work to login tho...)


Jonathan

On Fri, Oct 22, 2021 at 10:38 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> Hmmmmm… what UCS servers you have. Intersight was not support on BE7h. for
> some silly reason.
>
>
>
> As far as I know, you can only use the UCCx connector with Webex CC and
> not just regular control hub. And you can’t just get Webex CC for UCCx
> connector. And you can’t just buy Webex CC from anybody.
>
>
>
> Did my account team get that wrong?
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Jonathan
> Charles
> *Sent:* Friday, October 22, 2021 11:11 AM
> *To:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Cc:* cisco-voip voyp list <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Cisco Webex Serviceability Connector
>
>
>
> *CAUTION:* This email originated from outside of the University of
> Guelph. Do not click links or open attachments unless you recognize the
> sender and know the content is safe. If in doubt, forward suspicious emails
> to IThelp at uoguelph.ca
>
>
>
> Just had my first TAC case with it... along with Cisco Intersight, TAC
> responded that they were pulling logs from UCS and CUCM and I didn't have
> to do anything at all... now, if I could just get it to talk to UCCX...
>
>
>
>
>
> Jonathan
>
>
>
> On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> Never heard of it.  Looks like we're all learning something new from the
> list today.  Thanks for sharing.
>
>
>
> On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.smith at enject.com.au> wrote:
>
> Hi guys,
>
>
>
> Crossposting here possibly for some of you.
>
> This tool is truly awesome. IMHO - If we all get on board, this will
> definitely help drastically decrease time to resolve TAC cases.
>
> I'm sure that will benefit us all!
>
>
>
> This works to collect pretty much everything TAC needs - i.e. you can
> shelve your RTMT collection process 🙂
>
> Oh, it works with CUBE too!
>
>
>
> Also, don't know if anyone is using TAC bot yet either, but I'm loving
> that too.
>
>
>
>
>
> See below:
>
>
>
> If you are a hybrid Cisco UC customer with Webex Control Hub and
> On-Premise UC (CUCM, IMP, Expressway etc).
>
> Here is an amazing piece of kit that is currently flying a little under
> the radar.
>
>
>
> Meet the Cisco Webex Serviceability Connector!
>
> Deploy the serviceability connector on an on-premise Expressway. Then
> connect it to your on-premise CUCM, IMP, UCCX, Expressways.
>
>
>
> Add the Connector in your Control Hub, and now Cisco TAC will be able to
> interrogate your on-premise UC apps for diagnostics. (Including running
> debugs through the Collaboration Solutions Analyser - looking for common
> issues)
>
>
>
> https://lnkd.in/g6caifH
>
> Cheers,
>
>
>
> Tim
>
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