[cisco-voip] Cisco Webex Serviceability Connector

[Lelio Fulgenzi]

Hmmmmm… what UCS servers you have. Intersight was not support on BE7h. for some silly reason.

As far as I know, you can only use the UCCx connector with Webex CC and not just regular control hub. And you can’t just get Webex CC for UCCx connector. And you can’t just buy Webex CC from anybody.

Did my account team get that wrong?

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Jonathan Charles
Sent: Friday, October 22, 2021 11:11 AM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco Webex Serviceability Connector

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Just had my first TAC case with it... along with Cisco Intersight, TAC responded that they were pulling logs from UCS and CUCM and I didn't have to do anything at all... now, if I could just get it to talk to UCCX...


Jonathan

On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
Never heard of it.  Looks like we're all learning something new from the list today.  Thanks for sharing.

On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>> wrote:
Hi guys,

Crossposting here possibly for some of you.
This tool is truly awesome. IMHO - If we all get on board, this will definitely help drastically decrease time to resolve TAC cases.
I'm sure that will benefit us all!

This works to collect pretty much everything TAC needs - i.e. you can shelve your RTMT collection process 🙂
Oh, it works with CUBE too!

Also, don't know if anyone is using TAC bot yet either, but I'm loving that too.


See below:

If you are a hybrid Cisco UC customer with Webex Control Hub and On-Premise UC (CUCM, IMP, Expressway etc).
Here is an amazing piece of kit that is currently flying a little under the radar.

Meet the Cisco Webex Serviceability Connector!
Deploy the serviceability connector on an on-premise Expressway. Then connect it to your on-premise CUCM, IMP, UCCX, Expressways.

Add the Connector in your Control Hub, and now Cisco TAC will be able to interrogate your on-premise UC apps for diagnostics. (Including running debugs through the Collaboration Solutions Analyser - looking for common issues)

https://lnkd.in/g6caifH
Cheers,

Tim
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