[cisco-voip] Cisco Webex Serviceability Connector

[Jonathan Charles]

Just had my first TAC case with it... along with Cisco Intersight, TAC
responded that they were pulling logs from UCS and CUCM and I didn't have
to do anything at all... now, if I could just get it to talk to UCCX...


Jonathan

On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Never heard of it.  Looks like we're all learning something new from the
> list today.  Thanks for sharing.
>
> On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.smith at enject.com.au> wrote:
>
>> Hi guys,
>>
>> Crossposting here possibly for some of you.
>> This tool is truly awesome. IMHO - If we all get on board, this will
>> definitely help drastically decrease time to resolve TAC cases.
>> I'm sure that will benefit us all!
>>
>> This works to collect pretty much everything TAC needs - i.e. you can
>> shelve your RTMT collection process 🙂
>> Oh, it works with CUBE too!
>>
>> Also, don't know if anyone is using TAC bot yet either, but I'm loving
>> that too.
>>
>>
>> See below:
>>
>> If you are a hybrid Cisco UC customer with Webex Control Hub and
>> On-Premise UC (CUCM, IMP, Expressway etc).
>> Here is an amazing piece of kit that is currently flying a little under
>> the radar.
>>
>> Meet the Cisco Webex Serviceability Connector!
>> Deploy the serviceability connector on an on-premise Expressway. Then
>> connect it to your on-premise CUCM, IMP, UCCX, Expressways.
>>
>> Add the Connector in your Control Hub, and now Cisco TAC will be able to
>> interrogate your on-premise UC apps for diagnostics. (Including running
>> debugs through the Collaboration Solutions Analyser - looking for common
>> issues)
>>
>> https://lnkd.in/g6caifH
>>
>> Cheers,
>>
>> Tim
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>>
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