[cisco-voip] remote training for uccx agents.

[Scott Voll]

What are others doing with new agents in UCCx.  do you have a solution with
new employees and training where the new user can listen in on more
seasoned agents?  and then a way for trainers to be able to listen in on
the new agent and provide feedback / info?  Silent monitoring / whisper?

TIA

Scott
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20210915/66b24168/attachment.htm>