[cisco-voip] Finesse crashing and agents being disconnected

[James Buchanan]

Hi Myron,

Pardon my asking a really dumb question--but after applying the ES, did you
have users clear their browser cache? I saw this very issue, applied the
ES, and once clearing the cache didn't see it again.

Thanks,

James

On Wed, Sep 29, 2021 at 7:36 AM Myron Young <mdavid_young at hotmail.com>
wrote:

> Hi all,
>
> So it seems after finally completing a long awaited system upgrade, we’ve
> hit a bug (CSCvq11478 and CSCvx73795) with Finesse that no known workaround
> is helping.
>
> Currently we are running 12.5 cucm and ccx 12.5 su1 running HA over WAN
> and have had agents experience session crash whereby Finesse displays error
> with notification service as well as device operation error message.
>
> TAC had advised the issue is being caused by new changes on the web
> browser side so we can disable the throttling from each agent browser
> client as well as implementing an Engineering Service patch to both CCX
> nodes. None of these things have helped and I’m now looking at a possible
> rebuild of the cluster.
>
> Has anyone experienced this or going through these issues as well?
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>
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