[cisco-voip] Webex contact center agent transfer issue

[Anthony Holloway]

I see some people talking about it in a Webex space, and it sounds like: if
the transfer is completed on the telephone, then this happens, so instruct
the Agent to complete the transfer within the Agent desktop instead.

On Wed, Dec 7, 2022 at 3:02 PM SK <cciecollab2017 at gmail.com> wrote:

> We are experiencing an issue with Webex contact center agent , once the
> agent transfers the call to any other user ( non contact center user ) the
> agent state still shows engaged until that call is fully handled by the
> recipient and is only able to receive calls once that call is complete .
> Has anyone experienced this issue before? Any pointers will be appreciated.
>
> Thank you .
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