[cisco-voip] No Custom Background Images after CUCM 14

[Bill Talley]

I assume you’re saying the images don’t appear under Wallpapers on the phones?  Have you verified the appropriate Desktops directory on the tftp server?  I assume yes to these questions below since TAC appears to directing you towards the sgn files.  Explanation for these questions is below. 

- List.xml is present and contains all of the correct file names/references?
- Background images and thumbnail files are present?

I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers.    On the sub, the List.xml was copied during the upgrade, but the images were not.   I ended up downloading the original files from the tftp directory on the  inactive  partition the uploading them via OS Admin and restarting tftp.   This happened for two different phone models but not all phone models. 



Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.

> On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL at foundersfcu.com> wrote:
> 
> 
> After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done.  I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason
>  
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20230327/9bd22d8d/attachment.htm>