[cisco-voip] [External] Re: No Custom Background Images after CUCM 14

[Hunter Fuller]

No of course not! Now that you asked for it, I can’t find where I read it,
and all up to date documentation seems to say the same thing, that it’s
just not backed up.

When we rolled to 12.5(1)SU6, the observed behavior was that the wallpapers
didn’t delete but the List XML was restored to factory default. And I
remember this wasn’t surprising, presumably because we read something
warning us about it. But now I can’t find it.

On Mon, Mar 27, 2023 at 09:58 Bill Talley <btalley at gmail.com> wrote:

> Do you have a reference link for that?  I’ve never experienced that, let
> alone read that in upgrade documentation.   I’ve had that problem with
> earlier versions of PCD but never on a direct standard or refresh upgrade.
>
> The upgrade documentation says custom files aren’t contained in DRS backup
> files.  Maybe I’ve just gotten lucky and the background images have all be
> accidentally copied 🤷‍♂️
>
> Sent from my iPhone with bery tiny touchscreeb input keys, please excude
> my typtos.
>
> On Mar 27, 2023, at 9:35 AM, Hunter Fuller <hf0002 at uah.edu> wrote:
>
> 
>
> Cisco’s upgrade procedure indicates that custom tftp files are never
> expected to survive an upgrade.
>
> I did notice the files not deleting on my system when I went to replace
> them after upgrade to 12.5, however, you can upload “on top of” the
> existing files then delete the .sgn and that seems to work. Unless that
> changed in 14.
>
> On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley at gmail.com> wrote:
>
>> I assume you’re saying the images don’t appear under Wallpapers on the
>> phones?  Have you verified the appropriate Desktops directory on the tftp
>> server?  I assume yes to these questions below since TAC appears to
>> directing you towards the sgn files.  Explanation for these questions is
>> below.
>>
>> - List.xml is present and contains all of the correct file
>> names/references?
>> - Background images and thumbnail files are present?
>>
>> I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub,
>> the upgrade didn’t copy the custom images to the new partition and List.xml
>> was replaced with the default file so only the default images appeared
>> under wallpapers.    On the sub, the List.xml was copied during the
>> upgrade, but the images were not.   I ended up downloading the original
>> files from the tftp directory on the  inactive  partition the uploading
>> them via OS Admin and restarting tftp.   This happened for two different
>> phone models but not all phone models.
>>
>>
>>
>> Sent from my iPhone with bery tiny touchscreeb input keys, please excude
>> my typtos.
>>
>> On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL at foundersfcu.com>
>> wrote:
>>
>> 
>>
>> After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have
>> custom wallpaper images available. The solution from TAC was to delete all
>> the tftpsgn files from the TFTP directory on each node and restart tftp
>> services however when we delete the files using the GUI or CLI, they remain
>> and do not delete. TAC has tried twice unsuccessfully to access the
>> directory from root and delete the files but they have not been able to do
>> that. Surely others have encountered this issue and I’m wondering what
>> everyone else has done.  I can’t believe it’s really this complicated of an
>> issue to resolve. Thanks Jason
>>
>>
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> --
>
> --
> Hunter Fuller (they)
> Router Jockey
> VBH M-1C
> +1 256 824 5331
>
> Office of Information Technology
> The University of Alabama in Huntsville
> Network Engineering
>
> --

--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
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