[cisco-voip] [External] Re: No Custom Background Images after CUCM 14

[JASON BURWELL]

That for all the responses so far. All of the image files and List.xml appear to have ”survived” the upgrade although since you can’t download files to view them, I have no idea if they are uncorrupted. The issue is that I now have a bunch of default images in a new tftpsgn directory. All the images are .sgn and there is also a List.xml.sgn. According to TAC this is a known issues whereas the phones now look for the secure file. They are telling me as soon as all the files in the tftpsgn directory are deleted, the phone will revert back to looking in the standard Desktops/800x480x24 directory instead of the tftpsgn/Desktops/800x480x24 I may try to reupload the List.xml but if what they are telling me is correct, it will never work until all the tftpsgn files are deleted, which so far we have been unable to do.

Jason


From: Hunter Fuller <hf0002 at uah.edu>
Sent: Monday, March 27, 2023 10:35 AM
To: Bill Talley <btalley at gmail.com>
Cc: JASON BURWELL <JASON.BURWELL at foundersfcu.com>; cisco-voip at puck.nether.net
Subject: Re: [External] Re: [cisco-voip] No Custom Background Images after CUCM 14

Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade. I did notice the files not deleting on my system when I went to replace them after upgrade to 12. 5, however, you can upload “on top of” the

Cisco’s upgrade procedure indicates that custom tftp files are never expected to survive an upgrade.

I did notice the files not deleting on my system when I went to replace them after upgrade to 12.5, however, you can upload “on top of” the existing files then delete the .sgn and that seems to work. Unless that changed in 14.

On Mon, Mar 27, 2023 at 09:30 Bill Talley <btalley at gmail.com<mailto:btalley at gmail.com>> wrote:
I assume you’re saying the images don’t appear under Wallpapers on the phones?  Have you verified the appropriate Desktops directory on the tftp server?  I assume yes to these questions below since TAC appears to directing you towards the sgn files.  Explanation for these questions is below.

- List.xml is present and contains all of the correct file names/references?
- Background images and thumbnail files are present?

I recently did a standard upgrade from cucm 12.5 to 14Su2 and on the pub, the upgrade didn’t copy the custom images to the new partition and List.xml was replaced with the default file so only the default images appeared under wallpapers.    On the sub, the List.xml was copied during the upgrade, but the images were not.   I ended up downloading the original files from the tftp directory on the  inactive  partition the uploading them via OS Admin and restarting tftp.   This happened for two different phone models but not all phone models.



Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.


On Mar 27, 2023, at 7:26 AM, JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>> wrote:

After we upgraded to CUCM 14 with PCD, our 88XX phones no longer have custom wallpaper images available. The solution from TAC was to delete all the tftpsgn files from the TFTP directory on each node and restart tftp services however when we delete the files using the GUI or CLI, they remain and do not delete. TAC has tried twice unsuccessfully to access the directory from root and delete the files but they have not been able to do that. Surely others have encountered this issue and I’m wondering what everyone else has done.  I can’t believe it’s really this complicated of an issue to resolve. Thanks Jason

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