[cisco-voip] Question about RISDB queries and ATA devices?

Mon May 29 21:28:28 EDT 2023

Interesting. If you try device search by name?
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200578-Monitor-Cisco-IP-Phones-Using-Call-Manag.html

If it shows as "registered" in ccmadmin then ccmadmin queries risdb for device status. We're missing something.

-w

On May 25, 2023, at 10:58 AM, Tim Reimers <treimers at ashevillenc.gov> wrote:

Hi Ryan, Wes, all --

I only have two nodes, and am checking both....
I wondered if they're registering as SCCP or H.323, so I looked at H.323 as well - no show there either, only gateway devices.

In UCM web interface under Device>Phones dialog, there are ATAs registered.

Device Protocol shows as SCCP.
Firmware on one selected at random ATA is
ATA030203SCCP051201A.zup

A view of
admin:show risdb query phoneextn

also does not find the DN of any given ATA that I can otherwise find in the Device

I'm not sure what you mean in terms of RTMT.
That shows the number of registered phones --
When I did a Device Search, I didn't see a way to select ATAs in specific - just all other models of device
(which didn't work either, so I guess I was doing something wrong somehow)

Thanks Tim

On Thu, May 25, 2023 at 10:17 AM Wes Sisk (wsisk) <wsisk at cisco.com<mailto:wsisk at cisco.com>> wrote:
Yes, registration information is in RIS not in SQL(informix). I see some other mentions of this, but not clear resolution.

Note that ATA may follow different CM server resolution and 'show risdb' is per-node. Aka, have you checked all nodes with CM service activated where ATAs might be registered?

Oh, and ATAs could be h.323 for a while, so are they registering as SCCP?

-w

On May 25, 2023, at 9:50 AM, Tim Reimers <treimers at ashevillenc.gov<mailto:treimers at ashevillenc.gov>> wrote:

Hi all -

I'm trying to find the ACTIVELY REGISTERED devices on my UCM 9.1 system.

I need to find the list of actively registered ATA 186 devices and their DNs.

* I'm using "show risdb query phones" command, as documented here among other sites
https://getpractical.co.uk/2021/10/11/cisco-cucm-reports-from-sql-show-risdb/

That seems to show only the SEPxxxxyyyyzzz devices, aka my 79XX SCCP phones.

I don't see any ATAxxxxyyyyzzzz devices being returned.
Are they not in the "phone" table of the RISDB?

Thanks, Tim

* my understanding is that any variation on the "run sql select" is
simply querying the Oracle? database for _configured_ devices only, and isn't looking
at the memory table of the Callmanager process to see the _currently registered_ devices.
(I've seen a number of other forum posts where people suggested "run sql" commands to gather info, but that is statically configured, not necessarily "registered", so that does not seem appropriate for the info I want).

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Quis custodiet <https://en.wikipedia.org/wiki/Quis_custodiet_ipsos_custodes%3F> ipsos nexus

Tim Reimers

Network Administrator

I.T Services

City of Asheville

treimers at ashevillenc.gov<mailto:treimers at ashevillenc.gov>

(desk) 828-259-5512

(cell)   828-552-1585

"That’s no ordinary rabbit  packet!  That’s the most foul, cruel, and bad tempered badly framed packet you ever set eyes on. Listen, that packet’s got a vicious streak a mile wide, he’s a killer.He’s got huge sharp MTU…eh, he can leap about and cross Vlans…. I warned you, I warned you but did you listen? No… ohhh no, it’s just a harmless little packet on the network, isn’t it now...."

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Quis custodiet <https://en.wikipedia.org/wiki/Quis_custodiet_ipsos_custodes%3F> ipsos nexus

Tim Reimers

Network Administrator

I.T Services

City of Asheville

treimers at ashevillenc.gov<mailto:treimers at ashevillenc.gov>

(desk) 828-259-5512

(cell)   828-552-1585

"That’s no ordinary rabbit  packet!  That’s the most foul, cruel, and bad tempered badly framed packet you ever set eyes on. Listen, that packet’s got a vicious streak a mile wide, he’s a killer.He’s got huge sharp MTU…eh, he can leap about and cross Vlans…. I warned you, I warned you but did you listen? No… ohhh no, it’s just a harmless little packet on the network, isn’t it now...."

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