[f-nsp] Experiences with Brocade TAC -> ICX products

[Nick Cutting]

I found with OSPF – coming from cisco world – it has a much lower maximum metric value.
I did however fix this issue before TAC even got back to me.

So make sure you BW values are not too small.. like tunnel interfaces etc.

From: foundry-nsp [mailto:foundry-nsp-bounces at puck.nether.net] On Behalf Of Robert Hass
Sent: 24 February 2016 15:45
To: foundry-nsp at puck.nether.net
Subject: [f-nsp] Experiences with Brocade TAC -> ICX products

Hi
We just deployed test network running ICX switches for connecting many office users. We hit some software bugs (for example with not working OSPF as expected). We trying passing them to Brocade TAC, but my current experience is that cooperation with TAC is slow like a hell.

Maybe it's just my bad luck.

I'm looking for people having experiences with reporting bugs to Brocade TAC.

Are you have positive experience with Brocade TAC ? How fast they can fix problems ? How professional they are ?

Rob


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