Heathkit Service

[Multi-Volti Devices]

Even without being an accountant, I can confirm that while I was at Heath
they had to draw lines regarding what products they would no longer support,
and could not be all things to all customers, we still had pretty much open
license to do whatever we felt would help a customer in the technical
consultation department. Some of you have heard (read) my story of not being
permitted to 'throw in the towel' while battling an S(o)B-104A that was out
of spec in several areas. I put over 40 hours into it (gee, what a lousy
tech, you might say!). But that #@^#% radio did everything it was supposed
to when it left my bench. (Yup, even CW mode.) You know they didn't make any
money on that one with the flat service fee.

Unchanged service fees for many years (neglect due to focus on computers)
meant they were 'bleeding' economically for some time before the 'too late'
changes near the end.

Murray
-----Original Message-----
From: Harvey A. Kader <optom at ibm.net>
To: HEATH at LISTSERV.TEMPE.GOV <HEATH at LISTSERV.TEMPE.GOV>
Date: Wednesday, April 21, 1999 9:47 PM
Subject: Heathkit Service


>I found Heath service to be the best whenever I needed them in my
>Heathkit building days(70's and 80's). They went above and beyond to
>satisfy my needs, even at a large cost to themselves. So even as kits
>became less important to the company in terms of product numbers, they
>supported the kit builder big time!!
>
>This was both the US head office, and their Canadian division.
>
>As a kid growing up, this made a big impression on me about the
>corporate world. It showed that companies(some) do care about their
>customers. This fantastic treatment kept me going to build more
>Heathkits. As the company slogan said, "we won't let you fail". What
>more can any kit builder ask for!!
>
>Harvey A. Kader - http://www.angelfire.com/on/vacuumtubes
>
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