Heathkit Service

[John]

Larry,
Make a schedule sometime and I'll work you on my SB-104A. Works great!
73,
John

Larry Gauthier wrote:

> Murray:
>
> Funny that you should mention the SB-104 as one of the exampes of Heath's
> bloodshed. I was the ham tech for the two Detroit-area stores in the
> mid-70's, and poured countless hours into 104's trying to get them to meet
> specs - several times ending up shipping cards and whole carcasses off to
> Benton Harbor. Since most of these were received as in-warranty failures, we
> didn't collect a dime on them. Frankly, I'm amazed when I hear one on the
> air today.
>
> -larry
> wb8bgo
>
> -----Original Message-----
> From: Multi-Volti Devices <multi-volti at SOFTHOUSE.COM>
> To: HEATH at LISTSERV.TEMPE.GOV <HEATH at LISTSERV.TEMPE.GOV>
> Date: Thursday, April 22, 1999 11:48 PM
> Subject: Re: Heathkit Service
>
> >Even without being an accountant, I can confirm that while I was at Heath
> >they had to draw lines regarding what products they would no longer
> support,
> >and could not be all things to all customers, we still had pretty much open
> >license to do whatever we felt would help a customer in the technical
> >consultation department. Some of you have heard (read) my story of not
> being
> >permitted to 'throw in the towel' while battling an S(o)B-104A that was out
> >of spec in several areas. I put over 40 hours into it (gee, what a lousy
> >tech, you might say!). But that #@^#% radio did everything it was supposed
> >to when it left my bench. (Yup, even CW mode.) You know they didn't make
> any
> >money on that one with the flat service fee.
> >
> >Unchanged service fees for many years (neglect due to focus on computers)
> >meant they were 'bleeding' economically for some time before the 'too late'
> >changes near the end.
> >
> >Murray
> >-----Original Message-----
> >From: Harvey A. Kader <optom at ibm.net>
> >To: HEATH at LISTSERV.TEMPE.GOV <HEATH at LISTSERV.TEMPE.GOV>
> >Date: Wednesday, April 21, 1999 9:47 PM
> >Subject: Heathkit Service
> >
> >
> >>I found Heath service to be the best whenever I needed them in my
> >>Heathkit building days(70's and 80's). They went above and beyond to
> >>satisfy my needs, even at a large cost to themselves. So even as kits
> >>became less important to the company in terms of product numbers, they
> >>supported the kit builder big time!!
> >>
> >>This was both the US head office, and their Canadian division.
> >>
> >>As a kid growing up, this made a big impression on me about the
> >>corporate world. It showed that companies(some) do care about their
> >>customers. This fantastic treatment kept me going to build more
> >>Heathkits. As the company slogan said, "we won't let you fail". What
> >>more can any kit builder ask for!!
> >>
> >>Harvey A. Kader - http://www.angelfire.com/on/vacuumtubes
> >>
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