UPS Shipping Blues[via LSMTP - see www.lsoft.com]

[charles w. morehouse]

Hi Charlie and all,
Had a similar problem and the tracking system is useless and a waste of
money. You might as well call the moon as the 800 number. The customer
service people don't give a rat's. Use USPS or Priority now and have had
good results. My Apache or Mowhak will go motor freight next time. 73.
Wayne;
W4GBW

Charlie Summers wrote:
>
> Excellent dissertation on the perils of shipping by UPS which is a huge
> convenience but a liability for those of us that ship sensitive equipment.
>
> There is one other item about UPS that I like to stay away from and that is
> their general customer service.  They don't publish a local number and you
> cannot get one from the local driver so one must deal with the folks at
> their 800 number which is like calling a different planet.  MANY times I
> find an item with a tracking number hung up somewhere, last week an item
> stayed in Denver from Monday until Thursday before being sent to the
> distribution warehouse in Parker, CO some 20 miles away!  When I get into a
> situation like this, I get no help from the 800 number, the web site or
> e-mails to their customer service group.  They operate with a seeming motto
> of we are not happy unless you are unhappy!
>
> I cannot believe this company was voted the company of the year or some such
> title for the year 1999.  It is obvious whoever did the voting never tried
> to ship a SB-220, Apache or Mohawk!
>
> 73,
>
> Charlie, W0YG..>>
>
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