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[mike bryce]

well it's written on the walls in great big letters at the local customer
service counter in my neck of the woods.

they also have the right to open up and inspect packages they feel don't
look like they will make the trip or have excessive insurance added. (also
in great big letters!)

In fact, if the counter people don't know you, they really don't want you to
seal the package up until they (UPS) looks inside to verify the packing is
ok to ship the item. ( also in big letters on the wall)

just one more story?

I sell solar panels. Now everyone say it, "Glass and aluminum"

These things are packed to make the trip using the bulk method of UPS. As a
matter of fact, the boxes MUST pass UPS guide lines before UPS will place a
solar panel in its  service.

 A customer of mine ordered a 64 watt solarex panel. I had it dropped
shipped from the factory directly to his house in Montana. A month or so
went by and I get a call from my customer. He wanted to know where is panel
was.

The tracking number showed the panel had stopped someplace in Iowa. I called
UPS and they said, "Yes, yes, you're right the package is in Iowa." When I
pushed a little harder, I found out that the train fell of of its tracks and
the whole freight train had been trashed. All the cars had be derailed!


When asked if UPS was going to cover the panel, I was told no, it was not
their fault, but in fact I had not packed the package correctly. ( An
interesting side note. It does no good to yell and scream, holler and curse
the women on the other end of the phone. She's in atlanta, I am in north
lawrence. The panel is in Iowa. The more yelling you do, the less help you
receive. I've worked retail for years and understand what it is like to be
on the other side of the counter)

I asked to speak to a person higher up the chain of command. I got another
lady. Told her the trouble and she also said I would have to put in a claim
and more than likely it would be rejected because the package was not packed
correctly.

I then asked her to fax me the shipping guide lines including how to meet
the UPS standard of packing for train derailment.

There phone went quiet and then she said, "What's your address? I'll have
accounting cut you a check today!"


sorry to be off topic, but had to tell everyone that story.

--
Mike Bryce WB8VGE
SunLight Energy Systems
"Electricity at the speed of light"


>
> Bob,
>
> Thanks for the info. Well written.
>
> Now I must ask, where, in all of UPS's literature, is this written?
> Nowhere, in any of their advertisements is this explained. Nowhere do
> they say, "Folks, if you don't package it secure enough to withstand
> being run over by a battle tank you are simply SOL if one of our
> gorillas destroys it". Sounds to me like her explanation is an ex post
> facto excuse for destroying your equipment.
>
> As for UPS, my reason for refusing to use them is entirely different.
> UPS employs thieves. Yes, they know they have thieves working for them
> and choose to increase the costs of shipping rather than do the
> necessary footwork to find, fire, and prosecute these thieves.
>
> They know they have a problem with their employees steeling firearms
> from shipments, so instead of getting rid of the miscreants they force
> gun owners to ship next day air, greatly increasing the cost of having a
> gun shipped out for repair, or even buying one. Rather than solve the
> problem they choose to band-aid it and unfairly jack up the cost of
> shipping firearms.
>
> Think about that one next time a shipment of yours is "missing".
>
> 73,
> Ed
>

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