[j-nsp] OSPF Debug

[Danny McPherson]

Just for clarification..

I think the Juniper folks do a great(++) job of participating
in this forum, more so perhaps than other vendors participate
in their respective forums.

It's just that it seems that I see more of these "referrals"
here then other places (perhaps as a result of more vendor
involvement), and then the issue just dies -- as far as the
list is concerned.

I.e., I do fully understand, I just want to be sure everyone
keeps in mind that folks employ this list _because they don't
have or can't get official support in place.

Thanks!

-danny

On Feb 23, 2004, at 10:28 PM, Paul Goyette wrote:

> Don't get me wrong, having this list is great.  Having other
> folks to help our users with their problems/questions/etc.
> lightens our load.  And Juniper personnel often jump in and
> give quick answers here as well.
>
> However, as Dorian indicates, when an issue gets to a point
> where detailed technical assistance or extended and on-going
> involvement of Juniper staff occurs, we need to manage the
> interaction in a more formal manner.  This is for our own
> benefit as well as for the customer/user, as it provides a
> tracking and measurement mechanism.
>
> We (Juniper) need to jump in every now and then when an issue
> reaches an admittedly nebulous threshold and remind both the
> customer and the Juniper person(s) involved that the formal
> support channel should be used to bring an issue to a proper
> resolution.  Unfortunately, this odious task often falls to
> myself.