[j-nsp] Juniper sales rep referral

[Mark Thompson]

Hi Phil

I can understand your plight and have sympathies where unsympathetic 
account managers are concerned.

I'm unable to offer direct advice but would be more than happy to point you 
in the direction of a supportive account team should your requirements 
either today or tomorrow require it.

Cheers

Mark

At 19:29 3/9/2004 -0600, Phil Doroff wrote:
>Hey, I'm told by others to post here about trying to find a friendly/useful
>sales rep inside Juniper.  I'm open to channel reps as well.
>
>Today I called Juniper and the response was a bit less than friendly I
>suppose.  We are a small account, with some used "grey market" gear
>currently, which apparently Juniper is rather unfond of for obvious reasons.
>However, without this "grey market" the rep I spoke with today seems to
>despise, they would not have had a chance at picking us up as a customer for
>future new purchases simply due to finances when we were starting out.  Due
>to the availability of relatively inexpensive gear, they were able to lock
>is in vendor wise with our full intentions of buying direct as soon as our
>finances allowed.  Ah well, enough of the rant. :)
>
>In any case, I'm looking at picking up a M7i as quickly as possible, due to
>a M5 breaking.  We have customer turnups in this PoP very soon, and it's
>just time we start buying new and getting under a support contract anyways.
>
>Also, does anyone know what the repair options are exactly on used third
>party gear?  I have a M5 that will need a new midplane, and quite possibly a
>new FEB as well.  Is it worth it to even try to get a quote on this?  There
>is a lot of differing opinion on what the costs are, and if Juniper will
>even touch "grey market" items.  I left a message on the "logistics"
>voicemail, with no callback as of yet.  I'm told M7i's w/ dual faste can be
>had for at a bare minimum 30% off list new w/ support contract, so it
>doesn't make much sense any longer to pay $8-12k to buy used M5's that we've
>obviously had a lot of past trouble with.
>
>So.. Any sales reps you folks can recommend who doesn't mind dealing with a
>very cost-conscious smalltime customer?  Right now we're simply looking a
>the one router, and of course the future holds a lot more promise for future
>business.
>
>Thanks much, and sorry if this is a bit offtopic.  I'm sure others are
>interested in the repair options though, as in my network of folks I deal
>with there is a lot of confusion in that area.
>
>-Phil
>phil at reflected dot net
>
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