[j-nsp] High failure rates for M7i/M10i hard disks?

[info at beprojects.com]

Yep.  We bought two new M7i and the hard drive on one crashed a little 
over 2 months after we bought it.  Took the whole router down.  Needless 
to say we were a little angry that it died that early in it's life.


Javier Gallardo (DF/TEM) wrote:
> Hi, we had similar problem but at M40 router. It was the same behavior after to the failure: the router does not switch to the backup RE and was recovered after to toggle power but booting from flash because the HD was not mounted.
> Too, the RE was RMAed.
> 
> Is it a endemic problem for new routers?.
> 
> Regards.
> //Javier
> 
> -----Original Message-----
> From: juniper-nsp-bounces at puck.nether.net
> [mailto:juniper-nsp-bounces at puck.nether.net]On Behalf Of
> sthaug at nethelp.no
> Sent: Sábado, 20 de Agosto de 2005 02:39 a.m.
> To: juniper-nsp at puck.nether.net
> Subject: [j-nsp] High failure rates for M7i/M10i hard disks?
> 
> 
> We have around 25 M7i/M10i in production, and we have had 3 hard disks
> fail during the last year. The last instance was rather ridiculous - M7i
> with failed hard disk, we RMAed the RE, it was swapped - and after one
> week, the new hard disk failed also.
> 
> When the hard disks have failed, they have failed in such a way that the
> rest of the ruter ceases functioning. We *assume* this is because the
> hard disk problem ties up the CPU so much (interrupts or otherwise) that
> the RE cannot generate the necessary protocol keepalives - thus the
> routing protocols go down. Pinging the router from a connected network
> still works, but we're unable to login to the box. Powering the box off
> and on again brings it up, running from from compact flash only (the
> hard disk is not detected on boot).
> 
> Has anybody else seen similar problems?
> 
> Steinar Haug, Nethelp consulting, sthaug at nethelp.no
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