[j-nsp] DRAM for M7 / crash of M7

[Dermot Williams]

My question is a more general one about whether or not Juniper reserve
the right to refuse to support a chassis that has had non-Juniper
components installed, whether that's DRAM, SFPs or compact-flash cards.
Obviously if a problem is identified as originating with a dodgy
non-Juniper stick of RAM, I wouldn't expect them to provide a
replacement for the RAM but I would be wary about installing it in the
first place if I thought that they (or any other vendor) would refuse to
provide any support whatsoever once it became apparent that there was
one or more non-branded components present - even if the actual problem
isn't necessarily related to the component in question.

Dermot

-----Original Message-----
From: Boyd, Benjamin R [mailto:Benjamin.R.Boyd at windstream.com] 
Sent: 26 August 2008 15:06
To: Dermot Williams
Subject: RE: [j-nsp] DRAM for M7 / crash of M7

They don't cover after market upgrades.  The router is still covered
though.

>From Juniper's Warranty Page: (http://www.juniper.net/support/warranty/)
"IN ADDITION, JUNIPER NETWORKS SHALL NOT BE LIABLE FOR CUSTOMER'S OR ANY
THIRD PARTY'S SOFTWARE, FIRMWARE, INFORMATION, OR MEMORY DATA CONTAINED
IN, SORTED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO JUNIPER
NETWORKS, WHETHER UNDER WARRANTY OR NOT."

-Ben


>-----Original Message-----
>From: Dermot Williams [mailto:Dermot.Williams at irishbroadband.ie] 
>Sent: Tuesday, August 26, 2008 8:59 AM
>To: Boyd, Benjamin R
>Subject: RE: [j-nsp] DRAM for M7 / crash of M7
>
>What are the support implications - if any - of using 
>non-branded memory?
>
>Dermot
>



************************************************************************
***************

The information contained in this message, including attachments, may
contain 
privileged or confidential information that is intended to be delivered
only to the 
person identified above. If you are not the intended recipient, or the
person 
responsible for delivering this message to the intended recipient,
Windstream requests 
that you immediately notify the sender and asks that you do not read the
message or its 
attachments, and that you delete them without copying or sending them to
anyone else.