[j-nsp] DRAM for M7 / crash of M7

[Ross Vandegrift]

On Tue, Aug 26, 2008 at 03:19:38PM +0100, Dermot Williams wrote:
> My question is a more general one about whether or not Juniper reserve
> the right to refuse to support a chassis that has had non-Juniper
> components installed, whether that's DRAM, SFPs or compact-flash cards.
> Obviously if a problem is identified as originating with a dodgy
> non-Juniper stick of RAM, I wouldn't expect them to provide a
> replacement for the RAM but I would be wary about installing it in the
> first place if I thought that they (or any other vendor) would refuse to
> provide any support whatsoever once it became apparent that there was
> one or more non-branded components present - even if the actual problem
> isn't necessarily related to the component in question.

JTAC told me that they will refuse to support an SSG box if we upgraded
the memory without purchasing it via the Juniper SSG upgrade kit.

It was a particularly bad case, since the Juniper-rebranded RAM was
the exact same brand that we purchase in bulk.  Oh yea, except that
instead of costing $100 for the upgrade, it was $1500.

Precisely the same model as the sticks we were ordering at that point,
from precisely the same manufacturer.

-- 
Ross Vandegrift
ross at kallisti.us

"The good Christian should beware of mathematicians, and all those who
make empty prophecies. The danger already exists that the mathematicians
have made a covenant with the devil to darken the spirit and to confine
man in the bonds of Hell."
	--St. Augustine, De Genesi ad Litteram, Book II, xviii, 37