[j-nsp] Juniper support vs. Cisco TAC - experiences?

Jonathan Brashear jbrashear at hq.speakeasy.net
Wed May 28 08:37:06 EDT 2008

I'll agree with this, though in my experience I've gotten to that
2nd/3rd level much more quickly with Juniper than I ever did with Cisco.
Maybe I've just been lucky or I've been with companies whose contracts
were big enough that I got better than average treatment, but on average
I get the answer I need more quickly from Juniper than Cisco.

Network Engineer
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> jbrashear at hq.speakeasy.net 
-----Original Message-----
From: juniper-nsp-bounces at puck.nether.net
[mailto:juniper-nsp-bounces at puck.nether.net] On Behalf Of
samuel.gay at bt.com
Sent: Wednesday, May 28, 2008 6:46 AM
To: juniper-nsp at puck.nether.net
Subject: Re: [j-nsp] Juniper support vs. Cisco TAC - experiences?

> IMHO, you don't typically get the support you need until you are at a
Tier 2 type level anyway.

I agree with Wink, only advanced JTAC give you a real help.

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