[j-nsp] Juniper dead J series?

[James Baker]

+1

Occurred with  a SSG520; exact same problems

RMA was the only solution (Fun at 3am Monday Morning)



>-----Original Message-----
>From: juniper-nsp [mailto:juniper-nsp-bounces at puck.nether.net] On Behalf
>Of Adam Leff
>Sent: Friday, 2 August 2013 8:17 a.m.
>To: David Gee
>Cc: juniper-nsp at puck.nether.net
>Subject: Re: [j-nsp] Juniper dead J series?
>
>David-
>
>I've experienced this about 7 times in the past two years, all on J-series
>routers purchased in the 2008-2009 time period... whether it was a
>clean/coordinating power-off or if it was an unexpected power loss / UPS run-
>out.
>
>JTAC originally thought it was a memory issue, as there is a PSN about a known
>memory problem on a particular batch of J-series routers.  However, I've still
>had boxes with replaced memory die as you have described.
> Current indications from JTAC are that it's a CPU/BIOS issue - we don't even
>get output on the console or anything resembling POST during boot.
> Our latest failure has been sent to Juniper's manufacturing partner for further
>analysis.
>
>The only solution for us so far is to keep RMA'ing the dead boxes.  Very
>frustrating, indeed.
>
>~Adam
>
>
>
>On Thu, Aug 1, 2013 at 1:19 PM, David Gee <dave at infiltr8.com> wrote:
>
>> Hi all,
>>
>>
>>
>> Second post from me in the same month! Scary.
>>
>>
>>
>> So, long story short. Router went offline after a power outage. Didn't
>> come back. Remote hands consoled in and reported back:
>>
>>
>>
>> "All four LED's are on permanently. We've unplugged, plugged it back
>> in, rebooted and rebooted some more. No console output".
>>
>>
>>
>> I've had a quick look around but can't find anything specific. I'm
>> thinking at this point it's either, RAM, CPU or possibly compact
>> flash? The DC is a few miles away, so contemplating jumping on Ebay
>> and buying some spares to cover as many realistic outcomes as
>> possible. Any thoughts or experience with this?
>>
>>
>>
>> Thanks
>>
>> David
>>
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>>
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