[j-nsp] MPC4D-32*GE Major Alarms

[Diogo Montagner]

Alex,

What do you see in the show nvram at the FPC shell ?

Do you have a case open with JTAC ?

Thanks

On Sunday, 14 February 2016, Alex K. <nsp.lists at gmail.com> wrote:

> Hello everyone,
>
> For some time now, one of my customers are getting "major alarms" from the
> MPC mentioned above on one of their MX960s.
>
> The issue is that nothing more than that message (+alarm) seems to be
> present. Nothing preceding that error, neither in "log messages" nor in
> "chassisd". There seems to be output rate drop, at the time of those
> incidents till the MPC get restarted (by the appropriate network team) and
> than everything gets back to normal.
>
> It's worth mentioning that they have a second MX960 serving the other half
> of their end-users, but configured exactly the same - which never had that
> issue (therefore it's probably not traffic related).
>
> They are running 12.3R6.6. The linecard was already replaced. There is
> seems to be no trace options available for monitoring MPCs and their
> internal status and Juniper web site lacks potential explanations and
> leads, therefore I'm addressing the community -  any advice for getting to
> the bottom of this, will be welcomed! Additionally, any experience with
> troubleshooting similar hardware issues might be as helpful as any advice.
>
> Thank you.
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-- 
./diogo -montagner
JNCIE-SP 0x41A