[j-nsp] prsearch missing in inaction

[Richard McGovern]

Tom, sorry but that is way far-fetched.  Nathan, if TAC will not provide you this info, then I am sure your local SE can assist.  I know I can/would for any of my accounts.

Rich

Richard McGovern
Sr Sales Engineer, Juniper Networks 
978-618-3342
 

On 5/9/19, 5:02 AM, "Tom Hodgson" <tom at someaddress.net> wrote:

    >> And regarding PRs delta  between your present release and 17.4R2-S2 release , JTAC is  not authorised to provide that info. I suggest you to reach out to juniper accounts team who can help you on this
    > 
    > Why? I have no idea, maybe this engineer was just lazy but I’ve had the same from someone else too I think. Maybe it’s so sales can hide the really bad bugs that might impact a sale? I really cannot understand why this has to be done by accounts people otherwise, what’s the difference who does it?
    
    More likely they have been told not to provide this in order to help get people to buy PIIR/SURR reports as part of professional services.