[j-nsp] Juniper support offline?

Christian Scholz chs at ip4.de
Thu Feb 13 18:52:52 EST 2020

Looks like a Maintenance Window - a bit early here but this was planned.

Best Regards
Christian Scholz

-----Ursprüngliche Nachricht-----
Von: juniper-nsp <juniper-nsp-bounces at puck.nether.net> Im Auftrag von Nathan Ward
Gesendet: Donnerstag, 13. Februar 2020 22:42
An: Juniper NSP <juniper-nsp at puck.nether.net>
Betreff: Re: [j-nsp] Juniper support offline?

And again.. this time the whole my.juniper.net <http://my.juniper.net/> is down, not just the login system. Downloads are also not working, and www.juniper.net <http://www.juniper.net/> is really slow to load.. Weirdly, support.juniper.net <http://support.juniper.net/> seems to work.

This is not wildly confidence inspiring, eh?

Don’t get me wrong, this is one of those “I’m complaining because I like your gear and it pains me to see you mess up so bad” situations.

> On 26/01/2020, at 8:16 PM, Nathan Ward <juniper-nsp at daork.net> wrote:
> Hi,
> Looks to me and colleagues of mine like Juniper support is offline.
> Last night, I was able to log in but trying to download an image got to some stage of the redirect process and hung, then a please try again later message. It persisted for the next few hours of me trying every now and then.
> Today, I can’t log in at all - Invalid user/password.
> Password reset process works, but, still doesn’t let me in. Different browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
> Hearing the same story for others.
> I’ve called both the NZ 00800 (international 800) and the US +1888 number. The former says “call cannot be completed”. The US number says “high volume of calls please leave a message”.
> We’re in New Zealand - unsure if that’s relevant.
> Are others having these same issues?
> Any insight in to what’s going on? 
> It’s a long weekend here, so the local sales/SE/etc. folks I usually deal with are likely not anywhere near their phones.
> --
> Nathan Ward

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