[j-nsp] Juniper support offline?

[Nathan Ward]

Hi,

The published number on the Juniper website - 0080025864737 doesn’t work, and the +1888 US number went to Juniper, but to voicemail.

I’ve called the number Liam has posted here (same as above but with + rather than 00), which worked - the agent had told me that there was maintenance yesterday and now there is no way to get copies of images apparently, even JTAC.
I was told that there is no ETA for login being restored. All they can do is open a case so I get notified if and when it’s fixed. (Yeah, the agent really said “if and when”).

Prsearch disappeared what, Jan 2019.. this year will it be case management and download access we lose for almost a year?


On the off chance someone has them and is able to share, I need packages for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
Those are the JTAC recommended versions, so I imagine they’ll be knocking about on plenty of hard drives..
Luckily, checksums are still visible on the public site :-)

> On 26/01/2020, at 8:22 PM, Liam Farr <liam at maxumdata.com> wrote:
> 
> I just messaged some local at Juniper NZ and they advised that +80025864737 is working for support. 
> 
> Seems to work from my 2D mobile here too. 
> 
> 
> Cheers
> 
> Liam
> 
> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp at daork.net <mailto:juniper-nsp at daork.net>> wrote:
> Hi,
> 
> Looks to me and colleagues of mine like Juniper support is offline.
> 
> Last night, I was able to log in but trying to download an image got to some stage of the redirect process and hung, then a please try again later message. It persisted for the next few hours of me trying every now and then.
> 
> Today, I can’t log in at all - Invalid user/password.
> Password reset process works, but, still doesn’t let me in. Different browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
> 
> Hearing the same story for others.
> 
> I’ve called both the NZ 00800 (international 800) and the US +1888 number. The former says “call cannot be completed”. The US number says “high volume of calls please leave a message”.
> 
> We’re in New Zealand - unsure if that’s relevant.
> 
> 
> Are others having these same issues?
> 
> Any insight in to what’s going on? 
> It’s a long weekend here, so the local sales/SE/etc. folks I usually deal with are likely not anywhere near their phones.
> 
> --
> Nathan Ward
> 
> _______________________________________________
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> -- 
> Kind Regards
> 
> 
> Liam Farr
> 
> Maxum Data
> +64-9-950-5302