[j-nsp] Juniper support offline?

[Ross Halliday]

Seems to be back albeit a bit rocky - I could not get in with my previous password and had to reset. SRM and Downloads appear to be functioning

Ross


-----Original Message-----
From: juniper-nsp <juniper-nsp-bounces at puck.nether.net> On Behalf Of Thomas Scott
Sent: January 26, 2020 6:14 AM
To: Nathan Ward <juniper-nsp at daork.net>
Cc: Juniper NSP <juniper-nsp at puck.nether.net>
Subject: Re: [j-nsp] Juniper support offline?

Just got off the phone with JTAC and was informed the website was down for
"maintenance". We managed to open a case last night, but were unable to
this morning... I'm hoping that the "issue" doesn't last too long..

Phone number I called was 1-888-314-5822.

- Thomas Scott | mr.thomas.scott at gmail.com  <mr.thomas.scott at gmail.com>


On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp at daork.net> wrote:

> Hi,
>
> The published number on the Juniper website - 0080025864737 doesn’t work,
> and the +1888 US number went to Juniper, but to voicemail.
>
> I’ve called the number Liam has posted here (same as above but with +
> rather than 00), which worked - the agent had told me that there was
> maintenance yesterday and now there is no way to get copies of images
> apparently, even JTAC.
> I was told that there is no ETA for login being restored. All they can do
> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
> really said “if and when”).
>
> Prsearch disappeared what, Jan 2019.. this year will it be case management
> and download access we lose for almost a year?
>
>
> On the off chance someone has them and is able to share, I need packages
> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
> Those are the JTAC recommended versions, so I imagine they’ll be knocking
> about on plenty of hard drives..
> Luckily, checksums are still visible on the public site :-)
>
> > On 26/01/2020, at 8:22 PM, Liam Farr <liam at maxumdata.com> wrote:
> >
> > I just messaged some local at Juniper NZ and they advised that
> +80025864737 is working for support.
> >
> > Seems to work from my 2D mobile here too.
> >
> >
> > Cheers
> >
> > Liam
> >
> > On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp at daork.net
> <mailto:juniper-nsp at daork.net>> wrote:
> > Hi,
> >
> > Looks to me and colleagues of mine like Juniper support is offline.
> >
> > Last night, I was able to log in but trying to download an image got to
> some stage of the redirect process and hung, then a please try again later
> message. It persisted for the next few hours of me trying every now and
> then.
> >
> > Today, I can’t log in at all - Invalid user/password.
> > Password reset process works, but, still doesn’t let me in. Different
> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
> >
> > Hearing the same story for others.
> >
> > I’ve called both the NZ 00800 (international 800) and the US +1888
> number. The former says “call cannot be completed”. The US number says
> “high volume of calls please leave a message”.
> >
> > We’re in New Zealand - unsure if that’s relevant.
> >
> >
> > Are others having these same issues?
> >
> > Any insight in to what’s going on?
> > It’s a long weekend here, so the local sales/SE/etc. folks I usually
> deal with are likely not anywhere near their phones.
> >
> > --
> > Nathan Ward
> >
> > _______________________________________________
> > juniper-nsp mailing list juniper-nsp at puck.nether.net <mailto:
> juniper-nsp at puck.nether.net>
> > https://puck.nether.net/mailman/listinfo/juniper-nsp <
> https://puck.nether.net/mailman/listinfo/juniper-nsp>
> > --
> > Kind Regards
> >
> >
> > Liam Farr
> >
> > Maxum Data
> > +64-9-950-5302
>
> _______________________________________________
> juniper-nsp mailing list juniper-nsp at puck.nether.net
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>
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