[j-nsp] Juniper support offline?

[Christian Scholz]

Everything works here again - without resetting.
Looks like it’s recovering



Von meinem iPhone gesendet

> Am 26.01.2020 um 17:08 schrieb Ross Halliday <ross.halliday at wtccommunications.ca>:
> 
> Seems to be back albeit a bit rocky - I could not get in with my previous password and had to reset. SRM and Downloads appear to be functioning
> 
> Ross
> 
> 
> -----Original Message-----
> From: juniper-nsp <juniper-nsp-bounces at puck.nether.net> On Behalf Of Thomas Scott
> Sent: January 26, 2020 6:14 AM
> To: Nathan Ward <juniper-nsp at daork.net>
> Cc: Juniper NSP <juniper-nsp at puck.nether.net>
> Subject: Re: [j-nsp] Juniper support offline?
> 
> Just got off the phone with JTAC and was informed the website was down for
> "maintenance". We managed to open a case last night, but were unable to
> this morning... I'm hoping that the "issue" doesn't last too long..
> 
> Phone number I called was 1-888-314-5822.
> 
> - Thomas Scott | mr.thomas.scott at gmail.com  <mr.thomas.scott at gmail.com>
> 
> 
>>>> On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp at daork.net> wrote:
>> Hi,
>> The published number on the Juniper website - 0080025864737 doesn’t work,
>> and the +1888 US number went to Juniper, but to voicemail.
>> I’ve called the number Liam has posted here (same as above but with +
>> rather than 00), which worked - the agent had told me that there was
>> maintenance yesterday and now there is no way to get copies of images
>> apparently, even JTAC.
>> I was told that there is no ETA for login being restored. All they can do
>> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
>> really said “if and when”).
>> Prsearch disappeared what, Jan 2019.. this year will it be case management
>> and download access we lose for almost a year?
>> On the off chance someone has them and is able to share, I need packages
>> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
>> Those are the JTAC recommended versions, so I imagine they’ll be knocking
>> about on plenty of hard drives..
>> Luckily, checksums are still visible on the public site :-)
>>>> On 26/01/2020, at 8:22 PM, Liam Farr <liam at maxumdata.com> wrote:
>>> I just messaged some local at Juniper NZ and they advised that
>> +80025864737 is working for support.
>>> Seems to work from my 2D mobile here too.
>>> Cheers
>>> Liam
>>> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp at daork.net
>> <mailto:juniper-nsp at daork.net>> wrote:
>>> Hi,
>>> Looks to me and colleagues of mine like Juniper support is offline.
>>> Last night, I was able to log in but trying to download an image got to
>> some stage of the redirect process and hung, then a please try again later
>> message. It persisted for the next few hours of me trying every now and
>> then.
>>> Today, I can’t log in at all - Invalid user/password.
>>> Password reset process works, but, still doesn’t let me in. Different
>> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>>> Hearing the same story for others.
>>> I’ve called both the NZ 00800 (international 800) and the US +1888
>> number. The former says “call cannot be completed”. The US number says
>> “high volume of calls please leave a message”.
>>> We’re in New Zealand - unsure if that’s relevant.
>>> Are others having these same issues?
>>> Any insight in to what’s going on?
>>> It’s a long weekend here, so the local sales/SE/etc. folks I usually
>> deal with are likely not anywhere near their phones.
>>> --
>>> Nathan Ward
>>> _______________________________________________
>>> juniper-nsp mailing list juniper-nsp at puck.nether.net <mailto:
>> juniper-nsp at puck.nether.net>
>>> https://puck.nether.net/mailman/listinfo/juniper-nsp <
>> https://puck.nether.net/mailman/listinfo/juniper-nsp>
>>> --
>>> Kind Regards
>>> Liam Farr
>>> Maxum Data
>>> +64-9-950-5302
>> _______________________________________________
>> juniper-nsp mailing list juniper-nsp at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/juniper-nsp
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