[j-nsp] Juniper support offline?

[aaron at digitalcrossroad.org]

Hi,

>Prsearch disappeared what, Jan 2019.. this year will it be case management and download access we lose for almost a year?

FYI, PR search came back a long time ago sometime late 2019.

-Aaron


Jan 26, 2020, 08:30 by chs at ip4.de:

> Everything works here again - without resetting.
> Looks like it’s recovering
>
>
>
> Von meinem iPhone gesendet
>
>> Am 26.01.2020 um 17:08 schrieb Ross Halliday <ross.halliday at wtccommunications.ca>:
>>
>> Seems to be back albeit a bit rocky - I could not get in with my previous password and had to reset. SRM and Downloads appear to be functioning
>>
>> Ross
>>
>>
>> -----Original Message-----
>> From: juniper-nsp <juniper-nsp-bounces at puck.nether.net> On Behalf Of Thomas Scott
>> Sent: January 26, 2020 6:14 AM
>> To: Nathan Ward <juniper-nsp at daork.net>
>> Cc: Juniper NSP <juniper-nsp at puck.nether.net>
>> Subject: Re: [j-nsp] Juniper support offline?
>>
>> Just got off the phone with JTAC and was informed the website was down for
>> "maintenance". We managed to open a case last night, but were unable to
>> this morning... I'm hoping that the "issue" doesn't last too long..
>>
>> Phone number I called was 1-888-314-5822.
>>
>> - Thomas Scott | mr.thomas.scott at gmail.com  <mr.thomas.scott at gmail.com>
>>
>>
>>>>> On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp at daork.net> wrote:
>>>>>
>>> Hi,
>>> The published number on the Juniper website - 0080025864737 doesn’t work,
>>> and the +1888 US number went to Juniper, but to voicemail.
>>> I’ve called the number Liam has posted here (same as above but with +
>>> rather than 00), which worked - the agent had told me that there was
>>> maintenance yesterday and now there is no way to get copies of images
>>> apparently, even JTAC.
>>> I was told that there is no ETA for login being restored. All they can do
>>> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
>>> really said “if and when”).
>>> Prsearch disappeared what, Jan 2019.. this year will it be case management
>>> and download access we lose for almost a year?
>>> On the off chance someone has them and is able to share, I need packages
>>> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
>>> Those are the JTAC recommended versions, so I imagine they’ll be knocking
>>> about on plenty of hard drives..
>>> Luckily, checksums are still visible on the public site :-)
>>>
>>>>> On 26/01/2020, at 8:22 PM, Liam Farr <liam at maxumdata.com> wrote:
>>>>>
>>>> I just messaged some local at Juniper NZ and they advised that
>>>>
>>> +80025864737 is working for support.
>>>
>>>> Seems to work from my 2D mobile here too.
>>>> Cheers
>>>> Liam
>>>> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp at daork.net
>>>>
>>> <mailto:juniper-nsp at daork.net>> wrote:
>>>
>>>> Hi,
>>>> Looks to me and colleagues of mine like Juniper support is offline.
>>>> Last night, I was able to log in but trying to download an image got to
>>>>
>>> some stage of the redirect process and hung, then a please try again later
>>> message. It persisted for the next few hours of me trying every now and
>>> then.
>>>
>>>> Today, I can’t log in at all - Invalid user/password.
>>>> Password reset process works, but, still doesn’t let me in. Different
>>>>
>>> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>>>
>>>> Hearing the same story for others.
>>>> I’ve called both the NZ 00800 (international 800) and the US +1888
>>>>
>>> number. The former says “call cannot be completed”. The US number says
>>> “high volume of calls please leave a message”.
>>>
>>>> We’re in New Zealand - unsure if that’s relevant.
>>>> Are others having these same issues?
>>>> Any insight in to what’s going on?
>>>> It’s a long weekend here, so the local sales/SE/etc. folks I usually
>>>>
>>> deal with are likely not anywhere near their phones.
>>>
>>>> --
>>>> Nathan Ward
>>>> _______________________________________________
>>>> juniper-nsp mailing list juniper-nsp at puck.nether.net <mailto:
>>>>
>>> juniper-nsp at puck.nether.net>
>>>
>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp <
>>>>
>>> https://puck.nether.net/mailman/listinfo/juniper-nsp>
>>>
>>>> --
>>>> Kind Regards
>>>> Liam Farr
>>>> Maxum Data
>>>> +64-9-950-5302
>>>>
>>> _______________________________________________
>>> juniper-nsp mailing list juniper-nsp at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>>>
>> _______________________________________________
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>>
>
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