[j-nsp] Juniper support offline?

[Nathan Ward]

Yep - Mid November.

> On 27/01/2020, at 10:02 PM, <aaron at digitalcrossroad.org> <aaron at digitalcrossroad.org> wrote:
> 
> Hi,
> 
>> Prsearch disappeared what, Jan 2019.. this year will it be case management and download access we lose for almost a year?
> 
> FYI, PR search came back a long time ago sometime late 2019.
> 
> -Aaron
> 
> 
> Jan 26, 2020, 08:30 by chs at ip4.de:
> 
>> Everything works here again - without resetting.
>> Looks like it’s recovering
>> 
>> 
>> 
>> Von meinem iPhone gesendet
>> 
>>> Am 26.01.2020 um 17:08 schrieb Ross Halliday <ross.halliday at wtccommunications.ca>:
>>> 
>>> Seems to be back albeit a bit rocky - I could not get in with my previous password and had to reset. SRM and Downloads appear to be functioning
>>> 
>>> Ross
>>> 
>>> 
>>> -----Original Message-----
>>> From: juniper-nsp <juniper-nsp-bounces at puck.nether.net> On Behalf Of Thomas Scott
>>> Sent: January 26, 2020 6:14 AM
>>> To: Nathan Ward <juniper-nsp at daork.net>
>>> Cc: Juniper NSP <juniper-nsp at puck.nether.net>
>>> Subject: Re: [j-nsp] Juniper support offline?
>>> 
>>> Just got off the phone with JTAC and was informed the website was down for
>>> "maintenance". We managed to open a case last night, but were unable to
>>> this morning... I'm hoping that the "issue" doesn't last too long..
>>> 
>>> Phone number I called was 1-888-314-5822.
>>> 
>>> - Thomas Scott | mr.thomas.scott at gmail.com  <mr.thomas.scott at gmail.com>
>>> 
>>> 
>>>>>> On Sun, Jan 26, 2020 at 5:28 AM Nathan Ward <juniper-nsp at daork.net> wrote:
>>>>>> 
>>>> Hi,
>>>> The published number on the Juniper website - 0080025864737 doesn’t work,
>>>> and the +1888 US number went to Juniper, but to voicemail.
>>>> I’ve called the number Liam has posted here (same as above but with +
>>>> rather than 00), which worked - the agent had told me that there was
>>>> maintenance yesterday and now there is no way to get copies of images
>>>> apparently, even JTAC.
>>>> I was told that there is no ETA for login being restored. All they can do
>>>> is open a case so I get notified if and when it’s fixed. (Yeah, the agent
>>>> really said “if and when”).
>>>> Prsearch disappeared what, Jan 2019.. this year will it be case management
>>>> and download access we lose for almost a year?
>>>> On the off chance someone has them and is able to share, I need packages
>>>> for 18.2R3-S1 for MX204 (so, VMHost), and 18.4R2-S2 for QFX5120.
>>>> Those are the JTAC recommended versions, so I imagine they’ll be knocking
>>>> about on plenty of hard drives..
>>>> Luckily, checksums are still visible on the public site :-)
>>>> 
>>>>>> On 26/01/2020, at 8:22 PM, Liam Farr <liam at maxumdata.com> wrote:
>>>>>> 
>>>>> I just messaged some local at Juniper NZ and they advised that
>>>>> 
>>>> +80025864737 is working for support.
>>>> 
>>>>> Seems to work from my 2D mobile here too.
>>>>> Cheers
>>>>> Liam
>>>>> On Sun, 26 Jan 2020 at 8:16 PM, Nathan Ward <juniper-nsp at daork.net
>>>>> 
>>>> <mailto:juniper-nsp at daork.net>> wrote:
>>>> 
>>>>> Hi,
>>>>> Looks to me and colleagues of mine like Juniper support is offline.
>>>>> Last night, I was able to log in but trying to download an image got to
>>>>> 
>>>> some stage of the redirect process and hung, then a please try again later
>>>> message. It persisted for the next few hours of me trying every now and
>>>> then.
>>>> 
>>>>> Today, I can’t log in at all - Invalid user/password.
>>>>> Password reset process works, but, still doesn’t let me in. Different
>>>>> 
>>>> browsers, cleared cache, all the usual “is it on at the wall sir” debugging.
>>>> 
>>>>> Hearing the same story for others.
>>>>> I’ve called both the NZ 00800 (international 800) and the US +1888
>>>>> 
>>>> number. The former says “call cannot be completed”. The US number says
>>>> “high volume of calls please leave a message”.
>>>> 
>>>>> We’re in New Zealand - unsure if that’s relevant.
>>>>> Are others having these same issues?
>>>>> Any insight in to what’s going on?
>>>>> It’s a long weekend here, so the local sales/SE/etc. folks I usually
>>>>> 
>>>> deal with are likely not anywhere near their phones.
>>>> 
>>>>> --
>>>>> Nathan Ward
>>>>> _______________________________________________
>>>>> juniper-nsp mailing list juniper-nsp at puck.nether.net <mailto:
>>>>> 
>>>> juniper-nsp at puck.nether.net>
>>>> 
>>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp <
>>>>> 
>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp>
>>>> 
>>>>> --
>>>>> Kind Regards
>>>>> Liam Farr
>>>>> Maxum Data
>>>>> +64-9-950-5302
>>>>> 
>>>> _______________________________________________
>>>> juniper-nsp mailing list juniper-nsp at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/juniper-nsp
>>>> 
>>> _______________________________________________
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>>> 
>> 
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