[Ndr] Fwd: [civic] C&W Communications provides update on Hurricane Irma damage

[Jason Hynds]

Hi,

FYI, please see the below from Cable & Wireless / FLOW on the state of 
their Caribbean network & operations post- Irma.

Regards,
-- 
Jason Hynds*
**Mobile:* (246) 254-2380 *|* *USA Line:* (305) 520-9367
*Twitter:* @jsunhy <http://twitter.com/jsunhy>
*E-mail:* jason.hynds at partsinc.biz

-------- Forwarded Message --------
Subject: 	[civic] C&W Communications provides update on Hurricane Irma 
damage
Date: 	Thu, 14 Sep 2017 14:37:33 GMT
From: 	Yacine Khelladi <yacine at yacine.net>
Reply-To: 	Caribbean ICT stakeholders Virtual Community (CIVIC) 
<civic at dgroups.org>
To: 	Caribbean ICT stakeholders Virtual Community (CIVIC) 
<civic at dgroups.org>


C&W Communications provides update on Hurricane Irma damage
https://www.bnamericas.com/en/news/ict/c-w-communications-provides-update-on-hurricane-irma-damage
By BNamericas.com
Wednesday, September 13, 2017

In the aftermath of Hurricane Irma, which left a trail of destruction across the
Caribbean and parts of the United States, C&W Communications, operator of the
retail brand Flow in the Caribbean, today provided an update on the impact to
its people, markets, and operations. As the largest full service communications
operator in the region, C&W saw impacts across the region including in the
islands of Anguilla, Antigua & Barbuda, The Bahamas, British Virgin Islands
(BVI), Turks & Caicos Islands, Dominican Republic, and Puerto Rico. US-based
employees in Florida were also affected by the storm.

"Clearly Irma was an historic event, and we have suffered some damage to both
fixed and mobile networks in our markets that bore the full force of the storm,"
John Reid, C&W's CEO said. "First and foremost, our initial assessment indicates
that our people are fully accounted for in the affected countries. Our networks
proved very resilient during the passage of the storm, and at times we were the
only network operating in some of the impacted territories. I'm pleased to
report that our mobile network in Antigua and Anguilla are back up to pre-Irma
usage levels. There was, however, significant impact to our systems and services
in Antigua and Barbuda, the British Virgin Islands and the Turks & Caicos Islands.

C&W's attention is now wholly focused on rapidly restoring services to impacted
customers across the region. Teams across the region are working around the
clock to return services to normal. The Company has also established a
Restoration Hub in Antigua, where technicians from across the C&W Group -
Jamaica, Barbados, and Panama - as well as its parent Company Liberty Global
will be dedicated to getting islands back online. The company also extended free
credit across affected markets, enabling pre-pay mobile customers to get in
contact with loved ones on their island or abroad without worrying about
charges. The free credits allow customers to use SMS, social media or make
calls. For customers on contracted or post-pay services (e.g. home broadband,
telephone & TV and post-pay mobile) C&W announced that it will not disconnect
services in affected areas until further notice to ease the burden on our
customers during this difficult time. In addition, offices in affected markets
are opening their doors to allow customers to charge their devices and access
Wi-Fi services free of charge.

"If nothing else, the challenging events of this past week have only served to
demonstrate the amazing spirit within C&W. Our mission is 'Connecting
Communities...Transforming Lives', and the past seven days have seen us live
this to the fullest. I would like to make special mention of our team members in
the Caribbean and the U.S. who have been working night and day throughout this
traumatic event to ensure continuity of our business. In the Caribbean
especially, our amazing people came out in full force, despite personal loss and
stayed late into the night to ensure customers could utilize our services to
stay in touch with their loved ones. These selfless actions positively impacted
thousands of others and provided a sense of calm and comfort during this
difficult time. I have never been prouder to be part of this great company."

Reid concluded, "C&W has operated in the Caribbean for over a century, and we
are deeply intertwined with the communities that we are proud to serve. We are
totally focused on helping these communities, and our customers, get back to
normal, and are dedicating ourselves to ensure that we can make the biggest
contribution possible to that end. We are working with local governments and
agencies to get supplies and expertise into affected markets, and we will make
further announcements in due course as to how we will be further helping our
communities."

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