[Ndr] Fwd: [civic] C&W Communications provides update on Hurricane Irma damage

[Martin Hannigan]

I forgot to mention on the OECS note; cable and wireless will be helping.
We expect they will be able to point us at working capacity and perhaps
work through completion issue e.g. dhcp and opening up capacity.



On Thu, Sep 14, 2017 at 6:00 PM, Jason Hynds <jason.hynds at partsinc.biz>
wrote:

> Hi,
>
> FYI, please see the below from Cable & Wireless / FLOW on the state of
> their Caribbean network & operations post- Irma.
> Regards,
> --
> Jason Hynds
> *Mobile:* (246) 254-2380 *|* *USA Line:* (305) 520-9367
> *Twitter:* @jsunhy <http://twitter.com/jsunhy>
> *E-mail:* jason.hynds at partsinc.biz
>
> -------- Forwarded Message --------
> Subject: [civic] C&W Communications provides update on Hurricane Irma
> damage
> Date: Thu, 14 Sep 2017 14:37:33 GMT
> From: Yacine Khelladi <yacine at yacine.net> <yacine at yacine.net>
> Reply-To: Caribbean ICT stakeholders Virtual Community (CIVIC)
> <civic at dgroups.org> <civic at dgroups.org>
> To: Caribbean ICT stakeholders Virtual Community (CIVIC)
> <civic at dgroups.org> <civic at dgroups.org>
>
> C&W Communications provides update on Hurricane Irma damagehttps://www.bnamericas.com/en/news/ict/c-w-communications-provides-update-on-hurricane-irma-damage
> By BNamericas.com
> Wednesday, September 13, 2017
>
> In the aftermath of Hurricane Irma, which left a trail of destruction across the
> Caribbean and parts of the United States, C&W Communications, operator of the
> retail brand Flow in the Caribbean, today provided an update on the impact to
> its people, markets, and operations. As the largest full service communications
> operator in the region, C&W saw impacts across the region including in the
> islands of Anguilla, Antigua & Barbuda, The Bahamas, British Virgin Islands
> (BVI), Turks & Caicos Islands, Dominican Republic, and Puerto Rico. US-based
> employees in Florida were also affected by the storm.
>
> "Clearly Irma was an historic event, and we have suffered some damage to both
> fixed and mobile networks in our markets that bore the full force of the storm,"
> John Reid, C&W's CEO said. "First and foremost, our initial assessment indicates
> that our people are fully accounted for in the affected countries. Our networks
> proved very resilient during the passage of the storm, and at times we were the
> only network operating in some of the impacted territories. I'm pleased to
> report that our mobile network in Antigua and Anguilla are back up to pre-Irma
> usage levels. There was, however, significant impact to our systems and services
> in Antigua and Barbuda, the British Virgin Islands and the Turks & Caicos Islands.
>
> C&W's attention is now wholly focused on rapidly restoring services to impacted
> customers across the region. Teams across the region are working around the
> clock to return services to normal. The Company has also established a
> Restoration Hub in Antigua, where technicians from across the C&W Group -
> Jamaica, Barbados, and Panama - as well as its parent Company Liberty Global
> will be dedicated to getting islands back online. The company also extended free
> credit across affected markets, enabling pre-pay mobile customers to get in
> contact with loved ones on their island or abroad without worrying about
> charges. The free credits allow customers to use SMS, social media or make
> calls. For customers on contracted or post-pay services (e.g. home broadband,
> telephone & TV and post-pay mobile) C&W announced that it will not disconnect
> services in affected areas until further notice to ease the burden on our
> customers during this difficult time. In addition, offices in affected markets
> are opening their doors to allow customers to charge their devices and access
> Wi-Fi services free of charge.
>
> "If nothing else, the challenging events of this past week have only served to
> demonstrate the amazing spirit within C&W. Our mission is 'Connecting
> Communities...Transforming Lives', and the past seven days have seen us live
> this to the fullest. I would like to make special mention of our team members in
> the Caribbean and the U.S. who have been working night and day throughout this
> traumatic event to ensure continuity of our business. In the Caribbean
> especially, our amazing people came out in full force, despite personal loss and
> stayed late into the night to ensure customers could utilize our services to
> stay in touch with their loved ones. These selfless actions positively impacted
> thousands of others and provided a sense of calm and comfort during this
> difficult time. I have never been prouder to be part of this great company."
>
> Reid concluded, "C&W has operated in the Caribbean for over a century, and we
> are deeply intertwined with the communities that we are proud to serve. We are
> totally focused on helping these communities, and our customers, get back to
> normal, and are dedicating ourselves to ensure that we can make the biggest
> contribution possible to that end. We are working with local governments and
> agencies to get supplies and expertise into affected markets, and we will make
> further announcements in due course as to how we will be further helping our
> communities."
>
> __________
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