[nsp-sec] Did anyone else see this? -- Internet failure hits two continents

[Chris Calvert]

Strangely enough, Dell has (had) a massive call center (roughly 1200 employees) in Edmonton, AB Canada.  I just saw news today that the call center is being shutdown.

The news report also said that the Edmonton call center was the "highest performing" group for Dell.

Why is it being shutdown?  Apparently because of how difficult (and expensive) it is to hire people in this region.

Chris 

> -----Original Message-----
> From: nsp-security-bounces at puck.nether.net 
> [mailto:nsp-security-bounces at puck.nether.net] On Behalf Of 
> John Fraizer
> Sent: Thursday, January 31, 2008 11:19 AM
> To: Joel Rosenblatt; nsp-security NSP
> Subject: Re: [nsp-sec] Did anyone else see this? -- Internet 
> failure hits two continents
> 
> ----------- nsp-security Confidential --------
> 
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> 
> I noticed immediately when my call to Dell tech support was 
> answered by someone without an accent. :)  CNN and Fox News 
> confirmed that it was only a fluke caused by the
> inability to route my call to India as a result of the cable cut.
> 
> John
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