[Outages-discussion] [outages-discussion] Another power outage today at Hurricane?

[Jeremy Chadwick]

Discussion moved to outages-discussion at outages.org.

I think it's this simple: read the SLA before signing the contract.
Don't like certain clauses?  Strike them out (although many companies
will refuse to honour the modified SLA, some actually will depending
upon what's been stricken).

If you don't like the quality of service (pun intended), then don't sign
the agreement and find co-location elsewhere.  I speak from experience,
and have already discussed the questionable nature of HE's facilities
in the past:

https://puck.nether.net/pipermail/outages/2009-September/001547.html

There are other co-location providers in the bay who offer equal (or
slightly more -- "slightly" means maybe $25-50) rates with much better
service, better peering (less shady, more redundancy), and guarantee
service reliability with reimbursement for service in 15-minute
increments (service hard down for an hour?  credit = rate * 4).

-- 
| Jeremy Chadwick                                   jdc at parodius.com |
| Parodius Networking                       http://www.parodius.com/ |
| UNIX Systems Administrator                  Mountain View, CA, USA |
| Making life hard for others since 1977.              PGP: 4BD6C0CB |

On Tue, Nov 03, 2009 at 03:05:41PM -0500, Mike Hoffman (CT) wrote:
> Yeah, I'm sure that $40 credit Hurricane will drop in your lap will more than make up for the thousands of dollars in lost business.  SLAs are useless.
> 
> Thank you,
> Mike Hoffman
> IT Help Desk Analyst
> Odyssey Logistics & Technology Corporation
> 39 Old Ridgebury Rd
> A-4
> Danbury, CT  06810
> Phone: (203) 448-3872
> Fax: (203) 448-3901
>  
>  
> Odyssey Overland LLC
> 1500 Rt 517
> Hackettstown, NJ  07840
> Phone: (908) 850-4490 x207
> Fax: (908) 850-3852
>  
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> 
> -----Original Message-----
> From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] On Behalf Of Jeremy Chadwick
> Sent: Tuesday, November 03, 2009 2:07 PM
> To: outages at outages.org
> Subject: Re: [outages] Another power outage today at Hurricane?
> 
> A peer of mine says that some equipment of theirs at Fremont 2 lost
> power as well, so you're not alone.  Time to re-read your SLA.  :-)
> 
> -- 
> | Jeremy Chadwick                                   jdc at parodius.com |
> | Parodius Networking                       http://www.parodius.com/ |
> | UNIX Systems Administrator                  Mountain View, CA, USA |
> | Making life hard for others since 1977.              PGP: 4BD6C0CB |
> 
> On Tue, Nov 03, 2009 at 12:05:05PM -0600, Stef Walter wrote:
> > Anyone know if there was yet another power outage today at Hurricane
> > Electric Fremont 2? Every piece of equipment I have there was without
> > power for about 3 or 4 minutes.
> > 
> > Cheers,
> > 
> > Stef
> > _______________________________________________
> > outages mailing list
> > outages at outages.org
> > https://puck.nether.net/mailman/listinfo/outages
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