[Outages-discussion] [outages-discussion] Another power outage today at Hurricane?

[Darrell Fixler]

I'll second Jeremy's sentiments - as someone on both the giving and receiving end of SLAs, if your provider isn't issuing a service commitment at a level commensurate to the cost of the product and in line with said companies own marketing propaganda, look elsewhere.  If the sales rep talks 99.xxx uptime and "industrial quality service", then they should have an SLA which clamps down hard and escalates quickly in terms of their reimbursement to you for outages.  Lost revenue is a more difficult factor and likely not something which is going to be covered by an SLA but is decided in the strategic plan of BYO vs. outsourcing, replication and redundancies, etc.

-DEF
2N+1


----- Original Message -----
From: "Jeremy Chadwick" <outages at jdc.parodius.com>
To: outages-discussion at outages.org
Sent: Tuesday, November 3, 2009 4:26:21 PM GMT -05:00 US/Canada Eastern
Subject: Re: [Outages-discussion] [outages-discussion] Another power outage today at Hurricane?

Discussion moved to outages-discussion at outages.org.

I think it's this simple: read the SLA before signing the contract.
Don't like certain clauses?  Strike them out (although many companies
will refuse to honour the modified SLA, some actually will depending
upon what's been stricken).

If you don't like the quality of service (pun intended), then don't sign
the agreement and find co-location elsewhere.