[Outages-discussion] [outages] media temple outage (moved to the discussion list where it -- I suppose -- belongs)

[Larry Sheldon]

On 5/25/2010 23:01, Lori Barfield (in a private email) wrote:
> On Tue, May 25, 2010 at 5:21 PM, Larry Sheldon <LarrySheldon at cox.net> wrote:
>> On 5/25/2010 18:41, Lori Barfield wrote:
>>> On Tue, May 25, 2010 at 4:33 PM, Paul McMillan <paul at mcmillan.ws> wrote:
>>>> It seems that mediatemple.net and sites for which they serve DNS have
>>>> been down for 30 minutes or so. Their twitter claims that it seems to
>>>> be a DNS misconfiguration and that the servers are not actually down.
>>>
>>> some day, virendra is going to have to create the
>>> [not-an-outage-its-just-broken-dns] list.
>>
>> Can you point to a scholarly discussion on the differences (and how to
>> make them visible) between outage-broken, not-outage-broken,
>> outage-not-broken, and not-outage-not-broken suitable for display to
>> whiny customers?
> 
> i would, but the dns isn't working.

To which I replied (tyops corrected enroute):

> Are you suggesting that "isn't working" is another class to be added to
> the "outage-broken" matrix?
> 
> %^)

I'm think it is.

And that we should contact Tom McMahon -- http://www.4-blockworld.com/
about maintaining the matrix for us.

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