[Outages-discussion] Google Incident Report - December 10, 2012

[Jeremy Chadwick]

Thanks Virendra.

This is the exact kind of analysis and disclosure that makes me
respectful of Google: an explanation that's verbose and honest, rather
than the infamous "one-liner answer" that's become the industry standard
(and often results in more questions than answers).

On the other hand, this does indicate that the outage was caused by
manual human intervention and was not the result of a "ticking time
bomb" so-to-speak.

I think the link Frank provided in his post explains why/how this time
was "chosen" (i.e. operationally this behaviour is considered normal,
while outages of any kind aren't good):

https://puck.nether.net/pipermail/outages-discussion/2012-December/000697.html

-- 
| Jeremy Chadwick                                   jdc at koitsu.org |
| UNIX Systems Administrator                http://jdc.koitsu.org/ |
| Mountain View, CA, US                                            |
| Making life hard for others since 1977.             PGP 4BD6C0CB |

On Tue, Dec 11, 2012 at 08:27:59PM -0800, virendra rode wrote:
> Here's the report as to what happened during the 18 minutes, from
> 8:54 to 9:00 AM and then from 9:04 to 9:16 AM PST.
> 
> http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en/us/appsstatus/ir/plibxfjh8whr44h.pdf
> 
> 
> regards,
> /virendra
> 
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