[Outages-discussion] Level3 Internet in Amsterdam

[Jeremy Charles]

Looks like this was a router that reloaded....


*** CASCADED EXTERNAL NOTES 14-Dec-2016 17:48:02 GMT From CASE: 11944662 - Event

*Event Conclusion Summary*



Start Time: December 14, 2016 16:43:31 GMT

End Time:  December 14, 2016 16:51:29 GMT



Root cause:   A router became unresponsive and affected IP services.



Fix Action: The router restored without intervention, restoring IP services.




From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Jeremy Charles via Outages
Sent: Wednesday, December 14, 2016 11:22 AM
To: outages at outages.org
Subject: [outages] Level3 Internet in Amsterdam

Did anyone else in Amsterdam lose Level3 Internet from about 16:42 UTC to about 16:55 UTC today?

The response on our ticket seems to suggest it was a bigger problem than just for us...


12/14/2016 17:06:47 GMT - The Level 3 IP Network Operations Center (NOC) responded to alarms indicating a router issue in Amsterdam, Netherlands that impacted IP traffic. The IP NOC investigated and details are pending.  Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.


==
Jeremy Charles
Epic's Computer and Technology Services Division
jcharles at epic.com<mailto:jcharles at epic.com>
608-271-9000

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