[Outages-discussion] US Cellular Trouble

[Dovid Bender]

It has nothing to do with the new carrier and it's not that fault. At my
9-5 we have this issue very so often. Some one has a number with Verizon
and ports it to us. Verizon forgets to remove the number from their switch.
Number ports to us and it works from all networks except for customers
whose calls go through that specific tandem switch. Unfortunately the only
option is for US cellular to fix it. They have service in my area so if you
are willing to pay the bill I will gladly sign up and promptly complain.

On Thu, Dec 22, 2016 at 12:12 PM, Aryn Nakaoka 808.356.2901 <
anakaoka at trinet-hi.com> wrote:

> If my carrier wasn't helping me, I'd port those numbers to another
> carrier.
>
>
>
>
>
> Aryn H. K. Nakaoka
> anakaoka at trinet-hi.com
>
> Direct: 808.356.2901 <(808)%20356-2901>
> Fax : 808.356.2919 <(808)%20356-2919>
>
> Tri-net Solutions
> 518 Holokahana Lane Suite #200
> Honolulu, HI 96817
> http://www.trinet-hi.com
>
> https://twitter.com/AlohaTone
>
> Aloha Tone PBX  https://www.youtube.com/watch?v=96YWPY9wCeU
>
> Aloha Tone (HA) High Availability http://youtu.be/rJsr4k0RBH8
>
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> On Thu, Dec 22, 2016 at 7:09 AM, Kevin Miller <kmiller at vantage.com> wrote:
>
>> I tried.  Our office is outside of their coverage area and they will not
>> allow me to open an account.
>>
>>
>>
>> *From:* Aryn Nakaoka 808.356.2901 <(808)%20356-2901> [mailto:
>> anakaoka at trinet-hi.com]
>> *Sent:* Thursday, December 22, 2016 12:07
>> *To:* Kevin Miller <kmiller at vantage.com>
>> *Cc:* outages-discussion at outages.org
>> *Subject:* Re: [Outages-discussion] US Cellular Trouble
>>
>>
>>
>> Why don't you get a US Cellular phone, try calling , when it fails, open
>> a ticket. Even if its a pay as you go, your a customer.
>>
>>
>>
>>
>>
>>
>> Aryn H. K. Nakaoka
>> anakaoka at trinet-hi.com
>>
>> Direct: 808.356.2901 <(808)%20356-2901>
>> Fax : 808.356.2919 <(808)%20356-2919>
>>
>> Tri-net Solutions
>> 518 Holokahana Lane Suite #200
>> Honolulu, HI 96817
>> http://www.trinet-hi.com
>>
>> https://twitter.com/AlohaTone
>>
>> Aloha Tone PBX  https://www.youtube.com/watch?v=96YWPY9wCeU
>>
>> Aloha Tone (HA) High Availability http://youtu.be/rJsr4k0RBH8
>>
>> CONFIDENTIALITY NOTICE:  The information contained in this email and any
>> attachments may be privileged, confidential and protected from disclosure.
>> Any disclosure, distribution or copying of this email or any attachments by
>> persons or entities other than the intended recipient is prohibited. If you
>> have received this email in error, please notify the sender immediately by
>> replying to the message and deleting this email and any attachments from
>> your system. Thank you for your cooperation.
>>
>>
>>
>>
>>
>>
>> On Thu, Dec 22, 2016 at 6:47 AM, Kevin Miller <kmiller at vantage.com>
>> wrote:
>>
>> Good morning.  I am only sending my request to the group as I have used
>> all of my other options.  We have a customer that ported in their numbers
>> to our underlying carrier two weeks ago.  Everything works just fine except
>> for calls from US Cellular customers.  The calls will either connect or
>> state that the number is disconnected.  US Cellular will not work with us
>> since we are not their customer, our underlying carrier is “working on it”,
>> and our customer is threatening to leave, which is understandable.  Any
>> chance someone know a backway into US Cellular to get this issue resolved?
>> Their frontline customer service is adamant that they cannot assist.
>>
>>
>>
>> Thanks,
>>
>> Kevin
>>
>>
>>
>>
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>>
>
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