[Outages-discussion] Comcast video/net last-mile outages in many markets

[Frank Bulk]

One last post (from me) on this event:
==============================
Comcast offered an apology for this week's service outage, along with a
credit to impacted customers. 
<snip>
In an apology posted on the company's website Tuesday, network engineering
exec Kevin McElearney said the issues began around 10:20 a.m. EST on Monday.
On Demand video, as well as broadcast, local and cable TV channels were
inaccessible for about 90 minutes for customers in regions across the
country.
<snip>
Comcast said Monday's TV and video problems occurred because there was an
error within one of the company's network devices and the way it routed
video feeds.
http://www.baystreet.ca/articles/techinsider.aspx?id=631
==============================

Frank

-----Original Message-----
From: Frank Bulk (frnkblk at iname.com) [mailto:frnkblk at iname.com] 
Sent: Monday, February 15, 2016 6:54 PM
To: outages-discussion at outages.org
Subject: RE: Comcast video/net last-mile outages in many markets

I read a couple of different news stories ... no real clarity on the actual
problem, but it seems to have been network related.  

Comcast released this statement to CBS12:
	We are trying to gather details and information to share with
	you on the status of our service. Please let your audience
	know that we are doing everything possible to restore their
	service as quickly as possible.
Shortly before 12:30 p.m., Comcast said services appear to be coming back on
line.
	"We're continuing to investigate what appears to be a 
	temporary network interruption that impacted some of our
	services this morning. Our engineers have been working on
	this and services are starting to be restored. We 
	apologize for any inconvenience this has caused our
	customers."
Comcast gave an update at 1:30 p.m. to CBS12, saying its service from West
Palm Beach to Miami-Dade County should be restored.
	"We have repaired the temporary network interruption 
	that impacted some of our services this morning. Our
	engineers continue to work on this issue and almost
	all services have already been restored. We apologize
	for any inconvenience this has caused our customers."
http://cbs12.com/news/nation-world/comcast-outage-across-the-country


Comcast's official support website acknowledged the outage, but did not
offer specifics on who was affected and when service would be restored. The
statement reads:
	"We're working to make your experience even better.
	An update is currently underway and what you're
	trying to access isn't available right now. We'll
	have everything back up and running in just a few
	hours, so please try back later. Thanks for your
	understanding as we work to make this the best
	customer experience possible."
http://sacramento.cbslocal.com/2016/02/15/comcast-service-outage-affecting-c
ustomers-nationwide/


According to Comcast's website, the outage reports began at 6:20 a.m. MDT.
Within just an hour, they had more than 400 outages reported. <snip> As of
11:22 a.m., the outage was fixed. While some Internet outages have been
reported, the majority of reports seemed to be unavailable cable channels.
http://www.9news.com/tech/nationwide-comcast-outage-on-monday/43917007


Comcast released the following statement,
	"we're continuing to investigate what appears to be
	a temporary network interruption that impacted some
	of our services (Monday) morning.  Our engineers have
	been working on this and services are starting to be
	restored. We apologize for any inconvenience this has
	caused our customers."
<snip> According to Comcast's website, the outage reports began at 7:20 a.m.
PT and within an hour they peaked with 446 outage reports.
http://www.ktvu.com/news/91936701-story


Frank

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Jay R.
Ashworth via Outages
Sent: Monday, February 15, 2016 12:31 PM
To: outages at outages.org
Subject: Re: [outages] Comcast video/net last-mile outages in many markets

----- Original Message -----
> From: "Jay R. Ashworth via Outages" <outages at outages.org>

> Nationwide, according to DownDetector and a number of broadcast news
outlets.
> 
>
http://sanfrancisco.cbslocal.com/2016/02/15/massive-comcast-cable-tv-outage-
affects-bay-area-viewers/
> 
> SoCal, Seattle, Austin, what I think is LV, and most of their eastern
> seaboard from Miami up to New England and west to Michigan are all
affected.
> 
> In keeping with the group's charter, eyeball outages are on topic, but we
> do discourage lots of "me too" replies.

Though I will note that they appear to be starting to recover.  I had seen 
some messages suggesting this might have been a blown endpoint firmware 
upgrade, so I wasn't sure how that was gonna play out.

Cheers,
-- jra
-- 
Jay R. Ashworth                  Baylink
jra at baylink.com
Designer                     The Things I Think                       RFC
2100
Ashworth & Associates       http://www.bcp38.info          2000 Land Rover
DII
St Petersburg FL USA      BCP38: Ask For It By Name!           +1 727 647
1274
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