[Outages-discussion] Canada / Ontario voice issues 2-3PM ET

[Ivan Kovacevic]

Thanks Scott, I am on VoiceOps as well, but I have a suspicion that it was
data related (Fiber cut or similar) so thought I would try this list first.



Best Regards,



Ivan Kovacevic

Vice President, Client Services

Star Telecom | www.startelecom.ca
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*From:* Scott Berkman [mailto:scott at sberkman.net]
*Sent:* October 24, 2016 6:09 PM
*To:* Ivan Kovacevic <ivan.kovacevic at startelecom.ca>
*Cc:* outages-discussion at outages.org
*Subject:* Re: [Outages-discussion] Canada / Ontario voice issues 2-3PM ET



Maybe try voiceops?

http://voiceops.org

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On Oct 24, 2016, at 6:06 PM, Ivan Kovacevic <ivan.kovacevic at startelecom.ca>
wrote:



Didn’t want to send this to the main list, since it’s very non-specific…
but here it goes:



Several clients reported voice quality issues between 2-3 PM ET for
specific lines of business (definitively not all services provided by Star
Telecom). Calls for these LOBs are transferred from third parties who use
unknown carriers (guessing Bell/Rogers/etc). So my suspicion is that one of
those carriers had issues at that time, which impacted transferred calls.
We can’t prove it since I don’t know who the underlying carrier is… but
there was definitely something.



Wondering if anyone else experienced voice or network issues in
Ontario/Eastern Canada around that time (2-3pm et).



Best Regards,



Ivan Kovacevic

Vice President, Client Services

Star Telecom | www.startelecom.ca
<http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6>
| SIP Based Services for Contact Centers | LinkedIn
<http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6>





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