[Outages-discussion] Mod: Clarification on Scope

[Jay Ashworth]

On March 9, 2017 6:48:38 PM EST, Charles Sprickman <spork at bway.net> wrote:

>In addition to the issues brought up above, it seems like the number of
>people posting vague “my cable is out” announcements without so much as
>a traceroute or anything keeps growing.  I understand that a regional
>Comcast or Charter outage is certainly noteworthy, but it seems like we
>get a number of reports that could simply be “have you tried turning it
>off and on again?” issues.
>
>How can we gently discourage that sort of noise?  Personally, I think
>that if you can’t “show your work”, then you should not post, is that a
>fair rule of thumb?  It would also be nice if more people from larger
>networks actually posted directly rather than lurking and then chiming
>in to confirm a user report…

Well, on the second point, policies are what they are, and unofficial is better than nothing.

But indeed, this is Tier 3 support if it's support at all; if you only *suspect* a problem, you should indeed explain why, with circles and arrows, and a paragraph on the back of each one.

Cheers,
-- jra


-- 
Sent from my Android device with K-9 Mail. Please excuse my brevity.