[Outages-discussion] Mod: Clarification on Scope

[Eric Tykwinski]

One thing I can add, with reply defaulting to sender, it’s at least a conscience effort imho.
So I tend to "me too" but at least only to sender, which I think is appropriate.

But I tend to agree that if a problem is enough hassle that you have to look for third party contacts,
you’ve probably done your homework and tried to reach the responsible party directly as well.

I do appreciate the notices though, ie G-Suite/MS/AWS et al is showing an outage on the dashboard.
I’ll catch the emails long before the phone calls come in.

> On Mar 9, 2017, at 6:57 PM, Jay Ashworth <jra at baylink.com> wrote:
> 
> 
> 
> On March 9, 2017 6:48:38 PM EST, Charles Sprickman <spork at bway.net> wrote:
> 
>> In addition to the issues brought up above, it seems like the number of
>> people posting vague “my cable is out” announcements without so much as
>> a traceroute or anything keeps growing.  I understand that a regional
>> Comcast or Charter outage is certainly noteworthy, but it seems like we
>> get a number of reports that could simply be “have you tried turning it
>> off and on again?” issues.
>> 
>> How can we gently discourage that sort of noise?  Personally, I think
>> that if you can’t “show your work”, then you should not post, is that a
>> fair rule of thumb?  It would also be nice if more people from larger
>> networks actually posted directly rather than lurking and then chiming
>> in to confirm a user report…
> 
> Well, on the second point, policies are what they are, and unofficial is better than nothing.
> 
> But indeed, this is Tier 3 support if it's support at all; if you only *suspect* a problem, you should indeed explain why, with circles and arrows, and a paragraph on the back of each one.
> 
> Cheers,
> -- jra
> 
> 
> -- 
> Sent from my Android device with K-9 Mail. Please excuse my brevity.
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