[Outages-discussion] [EXTERNAL] Re: Question Re Strange (Outage Related?) iMessage Behavior

[Chapman, Brad (Contractor-NBCUniversal)]

Have them download the Services Test app by Amsys and run the full suite.  It will test connectivity to the Apple Push Notification Server, messaging server, and other things.

https://itunes.apple.com/us/app/services-test/id663823983?mt=8

Second, have them turn off Wi-Fi and see if the issue persists.  If it is resolved on cellular, they both have a networking issue.

--Brad

On 11/7/17, 2:17 PM, "Outages-discussion on behalf of Jay Hennigan" <outages-discussion-bounces at outages.org on behalf of jay at west.net> wrote:

    On 11/7/17 1:54 PM, jrk1231-outml at nym.hush.com wrote:
    > Hi,
    > 
    > Sorry if this is slightly off-topic, but I can’t think of a better place 
    > to ask this question.
    > 
    > Okay… this may not be an outage per se, but it sure acts like one. I’m 
    > struggling to make sense of the behavior I’m seeing and hope someone can 
    > explain what is going on.
     >
    > I have two cohorts in Portland, OR that are both on Verizon using 
    > iPhones. They are on separate WiFi networks which are on different ISP 
    > networks. Both have WiFi calling on, have strong cellular signal and 
    > strong WiF signal. This problem appears to have started about 11:00 to 
    > 12:00 today PST.
    
    It sounds as if their iPhones aren't registered with Apple's message 
    server. It could be a configuration setting in their phones or an 
    authentication issue between the phones and Apple.
    
    > Problem: If I text either of them using iMessage, the message “hangs” on 
    > my end, shows as blue, but never shows as delivered. They never receive 
    > it. If they text someone on iMessage it sends as a green message 
    > (normally blue) and the message goes through as an SMS. Any attempts by 
    > the “green” recipient to reply to the message results in a “green” 
    > message that does not goes through.
    --
    Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
    Impulse Internet Service  -  http://www.impulse.net/
    Your local telephone and internet company - 805 884-6323 - WB6RDV
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